Service Training Instructor

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks.  PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates.  PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Job Summary

Are you passionate about technology, training, and making a real impact on the people who keep North America's trucks on the road? Join Kenworth's Service Training team and become a recognized expert in industry-leading engine, electronics, and vehicle technologies. This role offers a unique opportunity to combine your technical expertise with your ability to educate and inspire others, while building strong relationships across an extensive dealer network. You'll help shape the future of technician development, influence new training programs, and play a key role in supporting some of the most innovative products in the commercial vehicle industry.

Job Responsibilities:

• Present assigned classroom sessions to dealership and customer service technicians in both classroom and virtual settings regarding the features and benefits, maintenance, and repair of Kenworth products and PACCAR engines.

• Support the update and maintenance of technical service training materials and training aids in electronic and other formats based on research and feedback from dealerships, Kenworth field personnel, and Kenworth customer service and warranty.

• Responsible for one or more existing technical courses.

• May be responsible for developing a new course or prerequisite module, including development of course objectives, content and final exam testing.

• Work with Senior or Lead Training Instructor as well as with Field Service, Dealers, and Kenworth management to identify training needs for new and existing products

• Coordinate involvement of other departments (Engineering, Manufacturing, Marketing, etc.) to design classroom support materials and training aids

• Explore and evaluate alternative media for classroom and virtual training venues

• 25-50% travel required

Location: This position is remote and requires 25%-50% travel. The qualified candidate must be located in the U.S.

Qualifications & Skills:

• Bachelor's required or in progress;
  • or Associates/Technical Degree with combination of relevant work experience in lieu of Bachelor's degree required
• Preference for Diesel engine certifications or Automotive OEM certifications
• 5+ years previous full-time work experience required
• Previous experience in production and delivery of industrial training materials highly desired, and/or
• Previous experience in dealership service or service management in commercial truck industry strongly preferred,
  • and/or Demonstrated knowledge of heavy-duty truck products and manufacturing process desired
• Ability to coordinate large, complex projects for on-time delivery
• Excellent verbal and written communication skills including the delivery of formal classroom presentations
• Personal computer skills including Windows, Word, Excel and PowerPoint required
• Excellent interpersonal skills including the ability to develop trusting business relationships

Why work for PACCAR/Kenworth?

• Global Fortune 500 Company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

As a U.S. PACCAR employee, you have a full range of benefit options including: 

• 401k with up to a 5% company match 
• Fully funded pension plan that provides monthly benefits after retirement 
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time 
• Tuition reimbursement for continued education 
• Medical, dental, and vision plans for you and your family 
• Flexible spending accounts (FSA) and health savings account (HSA) 
• Paid short-and long-term disability programs 
• Life and accidental death and dismemberment insurance 
• EAP services include wellness plans, estate planning, financial counseling and more 

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Service Training Instructor is $90,400 - $141,800 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H-1B visas, now or in the future.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer.