ServiceNow Developer Role

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate on cross-functional teams to design, configure, troubleshoot, and implement ServiceNow applications.
• Integrate and manage data flow between ServiceNow and other systems, ensuring consistency.
• Implementing new ITSM modules and functionalities in ServiceNow.
• Enhancing ServiceNow integrations with other enterprise systems.
• Leading efforts to improve ServiceNow platform reliability and performance.
• Contributing to the development of self-service tools for ServiceNow users.
• Develop and maintain script-based rules, including Assignment and Approval rules, using Jelly for UI elements.
• Provide testing for new applications and participate in System and integration testing.
• Assist in report configuration and maintenance for accurate and accessible reporting.
• Design, build, test, and maintain scalable off-the-shelf applications as well as organization specific patterns.
• Optimize and enhance the ServiceNow environment, including catalog offerings and associated flows, leveraging automation tools like Flow Designer.
• Perform other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES  

• Analytical mindset with a focus on problem-solving within the ServiceNow ecosystem.
• Proficiency in scripting languages (JavaScript).
• Strong collaboration and communication skills.
• Proactive attitude towards issue resolution and prevention.
• Ability to meet deadlines and manage multiple tasks efficiently.
• Contributing to scope and designs for issues, epics, and stories.
• Contributing to general documentation.
• Completing Root Cause Analysis (RCA) on Application Support tickets and incidents.
• Participate in team practice enhancements.
• Public Knowledge sharing.
• Self-awareness and able to handle conflict within team, providing/receiving feedback.
• Ownership of major initiatives.
• Proactive Problem identification.
• Technical Leadership: 
  • Provides technical leadership within the ServiceNow Developer family, guiding the team in complex technical scenarios.
• Service Catalog and Flow Design:
  • Leadership in designing custom catalog items and driving continual improvement in service catalog offerings.
• Technical Innovation:
  • Creating innovative solutions that push the organization to the next level of maturity.
• Project Planning and Management:
  • Leadership in project planning, defining project guidelines, and contributing to scope and design.
• Workload Organization:
  • Demonstrated ability to manage complex workloads independently, contributing to overall team efficiency.
• Self-Sufficiency and Autonomy:
  • High level of autonomy, capable of self-organizing and reporting asynchronously.

KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS

• Bachelor’s degree preferred but not required.
• In lieu of a Bachelor’s degree, equivalent years of experience in computer science, engineering, or a related field. Or, any equivalent combination of education, experience, certificates, and training that provides the required knowledge, skills, and abilities will be considered.
• 5+ years of experience in ServiceNow development or a related field.
• Mastery of ServiceNow scripting languages, including the ability to mentor and guide junior developers.
• Advanced expertise in ServiceNow modules, with the ability to architect solutions that span multiple modules and integrate with external systems.
• Leadership in project planning, defining project guidelines, and contributing to scope and design.
• Substantial experience in managing complex workloads independently.
• Prior experience in benefit program administration; knowledge of Health and Welfare processes a plus

• Scripting Proficiency:
  • Mastery of ServiceNow scripting languages, including the ability to mentor and guide junior developers.
• Module and Integration Knowledge:
  • Advanced expertise in ServiceNow modules, with the ability to architect solutions that span multiple modules and integrate with external systems.
• Automation and Workflow Design:
  • Identification and implementation of advanced areas of automation, with a focus on improving overall workflow efficiencies.
• Upgrade and Versioning Expertise:
  • Leadership in managing the upgrade cycle, ensuring seamless transitions and adoption of new features.
• Process Improvement and Automation:
  • Drives process improvements at a higher level, influencing the organization's automation strategies.

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time

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