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AI Summary
Manage and own technical incidents and service requests from inception to resolution, focusing on EDI and supply-chain document flows. Collaborate with customers and internal teams to improve service quality and implement preventative actions.
The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders.
What you’ll be doing
- Owning and managing incidents and service requests from start to finish, including high-priority customer cases
- Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows
- Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls
- Contributing to service quality improvements by identifying recurring issues and preventative actions
What we’re looking for
- At least 3 years of experience in a service desk or technical support role with end-to-end case responsibility
- Strong troubleshooting and problem-solving skills across technical systems
- Confident communicator, comfortable explaining technical topics in clear and simple terms
- Exposure to EDI, supply chain processes, or enterprise systems is an advantage
- Curiosity and interest in emerging technologies, including AI, and how they can be used to improve support processes and customer experience
- Ability to work independently in a fast-paced, remote first role
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.
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