Service Desk Consultant II

 Posted 22 days ago
     
2-5 years experience
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AI Summary

Manage and own technical incidents and service requests from inception to resolution, focusing on EDI and supply-chain document flows. Collaborate with customers and internal teams to improve service quality and implement preventative actions.

The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders.

What you’ll be doing

  • Owning and managing incidents and service requests from start to finish, including high-priority customer cases
  • Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows
  • Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls
  • Contributing to service quality improvements by identifying recurring issues and preventative actions

What we’re looking for

  • At least 3 years of experience in a service desk or technical support role with end-to-end case responsibility
  • Strong troubleshooting and problem-solving skills across technical systems
  • Confident communicator, comfortable explaining technical topics in clear and simple terms
  • Exposure to EDI, supply chain processes, or enterprise systems is an advantage
  • Curiosity and interest in emerging technologies, including AI, and how they can be used to improve support processes and customer experience
  • Ability to work independently in a fast-paced, remote first role

Who is TrueCommerce? 

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more. 

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