Service Desk Analyst

 

Position: Service Desk Analyst

 

Come join our growing team to deliver amazing technology support experiences that fuel the vision of Dynamic Work for our employees. As a Service Desk Analyst, you will focus on delivering world-class technology support for both our employees and our workspaces, driven by the importance of the overall technology experience.

 

This role centers on swift resolution of employee IT issues and driving proactive improvements, all while maintaining a strong commitment to a customer-first approach. As part of a team dedicated to transforming the future of work, this position is challenging yet highly rewarding and engaging. We tackle complex problems, rely on data-driven decision-making, and prioritize the overall employee experience in everything we do.

 

As a member of our globally distributed remote and onsite IT support team, you will be the primary link for our internal customers. Your core responsibility is to provide essential Service Desk support to employees, which includes troubleshooting via Slack, Zoom, or Email, as well as managing and escalating high-priority incidents and concerns. Furthermore, you will contribute to employee productivity by sharing knowledge and guiding them in the effective use of technology.

 

You will have a security first mindset and let policies guide how you work with our customers. You will be a strong advocate for our employees, learning and understanding their technology challenges and championing change with our technology solutions that makes it easier to get our best work done.

 

The successful Service Desk Analyst is expected to possess a strong grasp and proven capability in resolving issues across various technologies. This includes proficiency with hardware (Apple/Windows), mobile devices, networks, and operating systems, as well as common internet and SaaS applications (browsers, Slack, Google Workspace, Office, Okta).. The ideal candidate will also have great attention to detail and will be comfortable working independently in a fast-paced environment.

 

Our goal is to make sure that our customers have an amazing technology experience and that they have everything they need to be successful.

 

 

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.