Service Assistant

## Job Title Service Assistant ## Company Overview Flex Fitness is a dynamic and growing fitness company dedicated to helping people achieve their health and wellness goals. We pride ourselves on delivering exceptional member experiences through friendly, responsive support and seamless operations. Join our team and contribute to a fast-paced environment where accuracy, reliability, and discretion matter. ## Role Summary We are looking for a motivated and customer-focused Service Assistant to support daily front-desk operations and deliver exceptional service to members and guests. You will be the friendly first touchpoint in our gym, assist with member check-ins, answer questions, and help ensure a clean, efficient, and welcoming environment. This role is ideal for someone who enjoys teamwork, has a knack for problem-solving, and is committed to creating a positive member experience. ## Key Responsibilities - Greet members and guests warmly, check in/out using the membership system, and verify access privileges - Answer front-desk inquiries via phone, email, and in-person with accuracy and courtesy - Assist with member onboarding, facility tours, and class sign-ups as needed - Maintain guest and member records with attention to privacy and data accuracy - Keep the reception area organized, clean, and stocked with essential supplies - Support class scheduling, facility maintenance, and equipment cleanliness - Communicate program updates, policies, and promotions clearly and compliantly - Collaborate with front-desk, fitness staff, and management to ensure a seamless member experience - Assist with basic administrative tasks, including data entry, report generation, and inventory checks - Identify opportunities to improve check-in processes and member flow, and relay feedback to leadership ## Qualifications - Prior experience in front-desk, receptionist, customer service, or retail roles preferred - Excellent verbal and written communication skills with a friendly, professional demeanor - Strong organizational skills and attention to detail - Proficiency with basic office software, scheduling tools, and membership management systems - Ability to multi-task in a fast-paced environment and handle multiple member interactions - Positive attitude, reliability, and a natural inclination to help others - High school diploma or equivalent required; additional experience or certifications in fitness a plus ## Work Environment - On-site duties in a member-focused gym setting - Regular daytime hours with potential for occasional evenings or weekends based on coverage - Collaborative team culture that emphasizes member-centric service, cleanliness, and operational consistency ## Schedule and Compensation - Competitive hourly rate with opportunities for performance-based recognition - Flexible scheduling to align with peak member activity - Benefits eligibility and paid time off in line with tenure and role ## What We Value - Warm, professional member interactions and a proactive service mindset - Reliability, punctuality, and strong organizational skills - Respect for privacy and confidentiality in handling member information - Team collaboration, accountability, and a proactive approach to improving front-desk operations ## How This Role Contributes to Flex Fitness Service Assistants are essential to delivering a smooth, welcoming experience for every member. Your attentiveness, efficiency, and service mindset help foster member satisfaction, retention, and a positive atmosphere across the club.