Senior Unified Communications Analyst

Overview

Job Summary

The Senior Unified Communications Analyst is responsible for the design, implementation, and ongoing support of the organization’s unified communications infrastructure, including voice, video, messaging, and collaboration platforms. This position serves as a subject matter expert for UC technologies, ensuring reliable and secure communication systems that support organizational operations across all locations. The Senior Unified Communications Analyst collaborates with cross-functional IT.

Essential Functions and Responsibilities include the following: 

• Design, implement, and maintain unified communications systems including VoIP, instant messaging, and contact center platforms.
• Administer and support Microsoft Teams, Cisco Webex, and related collaboration tools across the enterprise environment.
• Monitor system performance, troubleshoot escalated UC incidents, and implement proactive solutions to ensure high availability and reliability.
• Partner with network and security teams to ensure UC infrastructure aligns with organizational security policies and compliance requirements.
• Evaluate new UC technologies, prepare recommendations, and lead implementation projects including vendor coordination and user training.
• Develop and maintain technical documentation, standard operating procedures, and system architecture diagrams for all UC platforms.
• Support radio systems, console equipment, disaster recovery equipment, PBX and related systems used to communicate with emergency medical services aircraft and personnel
• Interfaces with telecom, radio system vendors and console vendors to troubleshoot problems with these systems
• Other duties as assigned

Additional Job Requirements

• Regular scheduled attendance to include on-call rotations
• Indicate the percentage of time spent traveling < 10%

Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position.  All employees must follow Air Methods’ employment practices and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.           

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

• Bachelor’s degree (BS/BA) from four-year college or university in Information Technology, Computer Science, or related field and 5 to 7 years’ related experience and/or training; or equivalent combination of education and experience
• Minimum 5 years of hands-on experience designing and supporting enterprise UC environments, including VoIP telephony, video conferencing, and messaging platforms.
• Demonstrated experience with Session Initiation Protocol (SIP), dial plan design, and call routing in a multi-site organization.

Skills

• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex UC issues in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Extensive understanding of two-way radio systems, base stations, repeaters, antenna systems and remote-control methods
• Knowledge of telecom circuits
• Knowledge of dispatch console systems

Computer Skills

• Advanced proficiency with Microsoft Teams, Cisco Unified Communications Manager (CUCM), and Microsoft Suite including Word, Excel, PowerPoint, and Outlook 

Certificates, Licenses, Registrations

• Cisco Certified Collaboration Associate (CCCA) or Microsoft Teams Administrator Associate certification preferred; 
• CCNP Collaboration or equivalent a plus.

Note:  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Minimum pay

Maximum Pay