Senior Travel Consultant - Temporary Contract

Shape what's next with BCD 

Travel Consultant, ERM (Remote)

Full time, Temporary, Netherlands, Poland, Spain, United Kingdom

*For candidates located near our office sites in Warsaw, Krakow, Lublin, or Rzeszów in Poland, the role will follow a hybrid working model.

The Travel Consultant, ERM is responsible for accurately and efficiently handling incoming contacts requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. You will provide exceptional service which exceeds client expectations and effectively manage and control all facets of travel arrangements, as requested by our clients.

What You'll Do

• Search and confirm travel reservations for the customer
• Have hands on involvement in crew movements, rotation, and disruption handling
• Provide the customer with the required industry information, such as low fares, exchange costs, penalties, and visa information 
• Respond to the customer promptly and provide the customer with your undivided attention
• Willingly offer assistance to team members within and across teams
• Meet individual and team goals

What You'll Bring

• Proven experience in ERM, marine, offshore, or crew travel environments
• Hands‑on expertise managing crew movements, rotations, and disruption handling
• Strong attention to detail with the ability to perform accurately under pressure
• Comfortable working in a fast‑paced, 24/7 service environment
• Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
• Relevant skills in GDS Amadeus
• Strong verbal and written communication skills in English
• Demonstrated understanding of customer servicing excellence
• Solid working knowledge of the travel industry, policies, procedures, and processes

Ready to shape what’s next? Apply now! 
 
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. 
 
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. 

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