Senior Travel Consultant,ERM,Mumbai

Shape what's next with BCD

Senior Travel Consultant, ERM

Full time, Mumbai, India

You will report to Tanvi Dedhia

If you have any inquiries, please contact Amrita Upadhyaya, Senior Talent Acquisition Partner

The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products.

This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance.

The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.

What You'll Do

• Expertly use the appropriate the BCD Travel tools and systems to complete requests
• Anticipate and provide assistance on potential challenges that may arise for the customer
• Respond to the customer promptly and provide the customer with your undivided attention to the request
• Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
• Perform quality management such as error management and assist in projects as assigned 
• Meet individual and team goals 

What You'll Bring

• Proven experience of over 5 years+ in ERM, marine, offshore, or crew travel environments
• Hands‑on expertise managing crew movements, rotations, and disruption handling
• Strong attention to detail with the ability to perform accurately under pressure
• Comfortable working in a fast‑paced, 24/7 service environment
• Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
• Solid working knowledge of the travel industry, policies, procedures and processes
• Advanced skills on GDS Amadeus
• Strong verbal and written communication skills in English
• Proven ability to handle multiple priorities simultaneously
• Demonstrated excellent professional customer service  and problem resolution skills

Ready to shape what’s next? Apply now! 
 
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. 
 
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. 

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