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The Senior Travel Consultant manages complex international travel arrangements for NGO clients while ensuring compliance with travel policies and regulations. They provide expert advice, handle emergency disruptions, and proactively suggest improvements to operational processes.
Shape what's next with BCD
Senior Travel Agent (Remote)
Full time, Italy
Operating hours, Monday-Friday 8am-8pm CET
As a Senior Travel Consultant, you are the face of our company. You’ll partner with a leading international NGO, managing complex travel arrangements and delivering expert advice to travelers across the globe. This is an opportunity to combine your travel expertise with purpose-driven work, supporting an organization that creates a positive impact worldwide. Your work will help enable important global initiatives by ensuring seamless travel experiences for teams making a difference every day.
What You'll Do
Search and confirm travel reservations for the customer
Have a strong understanding of a client travel policy and can consistently provide consultation to the customer
Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)
Provide the client with the required industry information, such as low fares, exchange costs, and penalties
Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement
Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported
Support travelers during schedule changes, disruptions, and emergency situations
Build trusted relationships with travelers by providing proactive travel advice
What You'll Bring
You have travel agent experience
Experience supporting VIP, humanitarian, or mission-critical travel is an advantage
Skills in GDS Amadeus
Strong verbal and written communication skills in English
Solid working knowledge of the travel industry, policies, procedures, and processes
Experience managing complex international itineraries
Ability to work under pressure and adapt to changing travel requirements
Strong attention to detail and problem-solving skills
Why you’ll love working here
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.
Meet BCD
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by exploring our career site and checking out our social media:
What’s in it for you
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Work at the forefront of travel technology and help shape the future of business travel
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Work From Anywhere opportunity for 60 days per year
At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope.
This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows:
The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity.
We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive.
Ready to shape what’s next? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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