Senior Technical Support, Patient Dining

Role Overview

Lead innovation. Drive implementation. Transform the patient dining experience.

Are you a Registered Dietitian with a passion for patient dining operations? Or are you an experienced Patient Dining Operations leader ready to leverage your expertise on a national level?

If you're passionate about improving the patient experience, enjoy solving operational challenges, and thrive in dynamic environments, we'd love to have you join Sodexo's Healthcare Mobilization Team.

The Healthcare Mobilization Team is an elite group of subject matter experts equipped with the experience, tools, resources, and proven implementation processes needed to successfully launch new healthcare accounts across North America. As Senior Technical Support, Patient Dining, you'll play a pivotal role in supporting new business openings by implementing Sodexo's patient dining solutions, standardizing best practices, and ensuring operational excellence from day one.

In this highly collaborative role, you'll partner with operational leaders, clinical teams, and implementation specialists across the country to successfully deploy patient dining programs that enhance the patient experience and establish a strong operational foundation for long-term success.

Candidates should reside near a major U.S. airport. Travel is estimated at 50–80% throughout North America.

Why Join Sodexo's Healthcare Mobilization Team?

• Play a key role in launching new healthcare partnerships across North America

• Collaborate with an experienced team of implementation and operational experts

• Influence the future of patient dining through innovation and standardization

• Gain exposure to diverse healthcare systems and emerging technologies

• Work remotely while supporting high-impact projects nationwide

• Grow your career within a global leader in healthcare services

What You'll Do

As the Senior Technical Support, Patient Dining you will serve as the operational and technical expert responsible for implementing Sodexo's Patient Dining solutions during new account mobilizations.

Responsibilities include:

• Lead patient dining implementation activities for new healthcare account openings
• Utilize project management tools and implementation methodologies to successfully execute mobilization projects
• Configure and deploy Sodexo Patient Dining solutions while ensuring alignment with healthcare operational standards
• Support implementation of healthcare technology platforms related to patient dining and meal service
• Develop standardized workflows and operational delivery models to improve consistency across new openings
• Verify proper implementation and utilization of Sodexo tools, systems, and operational processes
• Conduct operational assessments and identify opportunities for cost savings and process improvements
• Develop monetized action plans and operational recommendations that support long-term client success
• Partner with Operations, Clinical Nutrition, Technology, Supply Management, and project teams throughout implementation
• Provide onsite training, coaching, and technical support to frontline managers and client leadership
• Interpret Sodexo policies, procedures, and healthcare standards while making sound business decisions with minimal supervision
• Ensure successful transition from implementation to ongoing operations

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

The ideal candidate will bring a unique combination of patient dining expertise, operational leadership, and implementation experience.

Preferred qualifications include:

• Registered Dietitian (RD/RDN) preferred but not required
• Healthcare food service leadership experience strongly preferred
• Experience leading patient dining operations in an acute care hospital
• Strong understanding of bedside dining, patient meal service, therapeutic diets, and patient satisfaction initiatives
• Experience implementing or supporting patient dining technology platforms
• Project management or implementation experience preferred
• Ability to manage multiple priorities and thrive in a fast-paced, travel-intensive environment
• Excellent communication, presentation, and relationship-building skills
• Strong analytical and problem-solving abilities
• Ability to work independently while collaborating with cross-functional teams
• Proficiency with Microsoft Office and healthcare technology systems

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor's degree in a relevant filed or equivalent work experience

Minimum Management Experience - 5 years

Minimum Functional Experience - 5 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) or HTM