Senior Technical Account Manager (AMERICAS)

Perion's DOOH business is growing its publisher base across the Americas, and the relationships that underpin that growth need serious attention. This is a client-facing role at the center of our Supply Side Platform, where you'll own publisher relationships from onboarding through to upsell, acting as the technical and strategic point of contact for publishers and agencies across the region. It's a role that blends commercial instincts with hands-on platform knowledge, and the ability to turn a support conversation into a growth opportunity is exactly what we're looking for. This is a full-time, permanent role open to candidates based remotely or hybrid across Canada or the US.

What you'll be doing

• Own day-to-day relationships with publishers across the Americas, serving as their primary technical and strategic contact on the Perion DOOH SSP
• Deliver platform training to publishers and agencies, ensuring they're equipped to get the most out of our self-serve tools and tech stack
• Identify and act on upsell opportunities, introducing publishers to additional supply-side products that fit their business needs
• Support deal flow and troubleshoot technical issues in close coordination with demand-side ops and sales teams
• Triage and manage platform bug reports and technical issues raised by publishers, seeing them through to resolution
• Partner with the finance team on billing inquiries, acting as the bridge between publishers and internal stakeholders

What we're looking for

• 5 years of Account Management of proven experience in a technical account management, publisher success, or similar client-facing role within adtech or programmatic advertising
• Previous experience working with SSP, DSP, or other programmatic platforms at a technical level
• Proven ability to manage and grow publisher or agency relationships independently
• Previous experience troubleshooting technical issues related to ad serving, deal IDs, or programmatic supply
• Strong communication skills with the ability to translate technical concepts for non-technical audiences
• Fluent English, written and spoken

Nice to have

• Previous experience selling or training publishers on digital signage players and ad servers 
• Previous experience working with DOOH inventory, programmatic guaranteed deals, or private marketplace (PMP) deal structures
• Familiarity with supply-side yield optimization and inventory management strategies
• Bilingual in English and French