Senior Technical Account Manager

Description

For over two decades, Aspirion has delivered market-leading revenue cycle services. We specialize in collecting challenging payments from third-party payers, focusing on complex denials, aged accounts receivables, motor vehicle accident, workers’ compensation, Veterans Affairs, and out-of-state Medicaid.

At the core of our success is our highly valued team of over 1,400 teammates as reflected in one of our core guiding principles, “Our teammates are the foundation of our success.” United by a shared commitment to client excellence, we focus on achieving outstanding outcomes for our clients, aiming to consistently provide the highest revenue yield in the shortest possible time. 

We are committed to creating a results-oriented work environment that is both challenging and rewarding, fostering flexibility, and encouraging personal and professional growth. Joining Aspirion means becoming a part of an industry leading team, where you will have the opportunity to engage with innovative technology, collaborate with a diverse and talented team, and contribute to the success of our hospital and health system partners. Aspirion maintains a strong partnership with Linden Capital Partners, serving as our trusted private equity sponsor.

The Sr Technical Account Manager (TAM) serves as the primary technical liaison for client's post-implementation, ensuring the successful operation, optimization, and ongoing health of all client data integrations, file workflows, and reporting processes. 

This role partners cross-functionally with Client Success, Operations, Data & Engineering, Product, IT, and Implementations teams to proactively resolve technical issues, improve workflows, and drive scalable client outcomes. 

The TAM combines strong client-facing communication skills with technical and operational expertise to translate complex challenges into actionable solutions, while maintaining accountability for the day-to-day technical performance of assigned clients. 

Key Responsibilities

1. Client Technical Ownership & Partnership

• Serve as the primary technical point of contact for client's post-implementation, supporting ongoing engagement and relationship health
• Act as the technical liaison in client-facing meetings, including discussions related to file workflows, integrations, reporting outputs, and system functionality 
• Translate client technical needs into clear internal requirements, user stories, and execution plans 
• Support Client Success Directors in executive business reviews (EBRs) and strategic growth discussions

2. File & Data Operations Management

• Monitor and validate the daily health of inbound client placement files and data feeds, ensuring timely receipt, accurate formatting, and successful system processing 
• Track and analyze daily placement volumes, identifying anomalies (spikes/drops) and coordinating resolution with Operations and Client Success 
• Oversee outbound file delivery processes (sFTP, reporting files, notes, vendor outputs) and coordinate resolution of failures 
• Perform recurring inventory reconciliations to validate placement counts, balances, and data integrity between systems 

3. Technical Issue Resolution & Risk Management  

• Own the end-to-end coordination and resolution of technical issues, including file ingestion failures, reporting discrepancies, and workflow interruptions 
• Facilitate cross-functional collaboration across Data, Engineering, Product, Operations, IT, and Implementations teams to resolve issues 
• Perform and support root cause analysis and implement preventative solutions 
• Proactively identify and escalate technical risks impacting client performance or experience 

4. Vendor & Integration Management 

• Manage vendor-related file workflows (e.g., Healthfuse, Huron, and other partners), including onboarding new integrations and maintaining ongoing performance 
• Coordinate testing, validation, and deployment of new file processes and integrations 
• Ensure consistent delivery, accuracy, and issue resolution across all third-party data exchanges 

5. Automation, Optimization & Scalability 

• Identify opportunities to reduce manual processes and improve operational efficiency 
• Partner with Data & Engineering teams to automate reconciliation processes, monitoring, alerting, and recurring deliverables 
• Drive continuous improvement initiatives focused on scalable client operations and performance optimization

6. Technical Change Management & Enhancements 

• Lead client upgrades, system enhancements, and process improvements in coordination with Implementations and Client Success teams 
• Coordinate testing, validation, and rollout of technical changes across internal and client stakeholders
• Identify clients with upgrade or optimization opportunities and drive execution of those initiatives

7. Cross-Functional Collaboration & Execution 

• Act as the central connector across Product, Data, Operations, IT, Credentialing, Implementations, and Client Success teams 
• Drive accountability and follow-through across teams to ensure timely execution and communication

Requirements

Qualifications

• Bachelor’s degree in healthcare administration, Information Systems, Business, Computer Science, or a related field preferred
• 5+ years of experience in Technical Account Management, Client Success, Healthcare Technology, Implementations, or related roles 
• Strong understanding of data workflows, integrations, reporting logic, and system processes
• Experience working in cross-functional environments with Product, Data, and Operations teams 
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences 
• Strong problem-solving, organizational, and stakeholder management skills 

Success Measures

• Timely and effective technical issue resolution
• Accuracy and consistency of file transfers and data processing 
• Reduction in recurring technical issues and escalations 
• Improved workflow efficiency and automation adoption
• Strong client satisfaction and relationship health 
• Effective cross-functional collaboration and execution 

What Success Looks Like

A successful TAM is proactive, detail-oriented, and highly collaborative, anticipating risks before they impact clients, simplifying complex technical challenges, and ensuring seamless execution across teams. 

They play a critical role in bridging client expectations and internal delivery, ultimately driving operational excellence, scalability, and long-term client success.