Senior Strategic Program Manager

Here’s Where You’ll Make An Impact:

Our most important customers, channel partners, and vendors shape what xCures builds and how quickly we grow. As Senior Strategic Program Manager, you’ll own those relationships end to end. You’ll be their primary point of contact, their advocate inside xCures, and the person who makes sure every commitment is met.

You’ll report to the PMO Director in the Chief Product Officer’s organization and work closely with Product, Engineering, and Data Science. Together, you’ll turn partner needs into clear requirements and roadmap priorities.

This is a new function, and you’ll build it from the ground up: the cadences, the operating model, and the playbooks. You’ll have real autonomy to shape how it works. You may also lead other internal strategic work, such as zero-to-one projects that don’t yet have a natural home. Your impact will show up in partner retention and growth, on-time delivery, a sharper roadmap, and a growing xCures network.

Key Responsibilities:

• Lead onboarding and implementation for strategic partners, working with Sales on vetting and with technical teams on setup, so each partner goes live on schedule
• Build and maintain a single source of truth for every active request, deliverable, and collaboration item across your portfolio, and drive each one to resolution
• Build strong, trusted relationships with key customers, channel partners, and vendors, serving as their primary point of contact at xCures
• Run partner cadences, including QBRs and recurring status meetings, that keep both sides aligned on priorities, progress, and next steps
• Translate partner requests into clear product and engineering requirements, and make sure technical deliverables are well defined and met
• Represent partner development interests in roadmap planning, and set clear expectations with partners about what’s coming and when
• Own escalations from first report to resolution, bringing in the right people across xCures quickly
• Monitor account health and work with Commercial teams to identify and act on growth opportunities
• In your first 90 days, take ownership of key partner accounts, establish partner cadences, and stand up a centralized request tracker
• Over time, build a mature partner management function, including a repeatable onboarding and implementation playbook
• Measure success by partners who feel well served, commitments met as promised, and relationships that grow year over year
• Make sure partners are ready when features they requested ship, with the timing, documentation, and support they need to adopt them

Qualifications:

Required:

• 7+ years of professional experience in program management, strategic account management, or client services
• Hands-on technical fluency in healthcare interoperability, including interop standards such as C-CDA and FHIR
• Strong program and project management skills, with a track record of organizing complex, cross-functional work and seeing it through to completion
• A client services background, including experience as the primary point of contact for key accounts 
• Ability to build trust and influence leaders across departments without direct authority
• Ability to translate technical solutions into clear business value for partners and internal teams
• A track record of turning manual, repeated work into documented, scalable processes

Bonus Points:

• Experience with national or regional health data exchange networks and frameworks, such as Carequality, TEFCA, CommonWell, or state and regional HIEs
• Strong understanding and demonstrated use of AI tools
• Experience working on ML or AI technology solutions

Location

xCures operates in a distributed, remote-first environment, with occasional travel to company offsites or key meetings throughout the year.This role also requires travel to attend industry conferences approximately 2-3 times per year. Candidates may be located anywhere in the United States. 

The successful candidate must already have authorization to work in the United States. At this time, xCures does not offer sponsorship. All candidate information will be held in confidence and in accordance with EEOC guidelines. This role also requires travel to attend industry conferences approximately 2-3 times per year.

Additional Considerations

We recognize that people bring a wealth of experience and talent beyond just the requirements listed in a job description. Diversity of experience and skills, combined with a shared passion for healthcare, is what drives us to innovate. We welcome candidates from all backgrounds and encourage you to apply, even if you don’t meet every qualification listed. xCures is an equal opportunity employer, committed to creating an inclusive environment for all employees. 

Benefits

Great work deserves great support. We believe our people are our greatest asset, and we’re committed to supporting them with a strong, competitive benefits package. Our goal is to be a place where people genuinely want to build their careers, and our benefits are designed to support our team in the ways that matter most.

• Remote-First 
• Paid Time Off and 13 Company Holidays
• Equity Package 
• Paid Parental Leave 
• Medical, Vision, and Dental 
• Employer HSA Contribution 
• Employer 401(k) Match 
• STD, LTD, Life Insurance and Critical Illness Plans
• Employee Assistance Program
• Adoption Assistance 
• Company Offsites 
• Monthly Internet Allowance 
• Professional Development Funds 
• And more! 

Compensation

The anticipated salary range for this role is $150,000 to $165,000.

Agency Notice: xCures does not accept unsolicited resumes from staffing agencies, search firms, or other third-party recruiters. Any resumes submitted without a signed, active agreement with xCures will not be considered, and no fee will be paid in the event of a hire.