Senior Specialist, Chapter Resources

Position Summary:

Manages and evaluates effectiveness of national in-kind resource accounts in support of Make-A-Wish chapters to enhance operational efficiency and wish growth. Collaborates with cross-functional teams, including external vendors, donors, and chapter staff in developing and coordinating in-kind partnerships and programs.

Knowledge and Abilities:

• Exhibits exceptional customer service skills.
• Demonstrates strong interpersonal skills for building and developing effective business relationships with staff, vendors, and donors.
• Excellent written and verbal communication, public speaking, and presentation skills with strong attention to detail.
• Strong organizational and analytical skills with ability to handle multiple projects and deadline pressures.
• Discretion with confidential and sensitive information.

Duties & Responsibilities:

• Manages and coordinates in-kind programs in support of wish granting.
• Supports chapters by developing and delivering training and onboarding materials on national in-kind program processes.
• Monitors effectiveness of in-kind portfolio through analyzing chapter utilization and in-kind program impact on direct wish expenses.
• Informs decisions on targeted deployment of in-kind resources, where applicable, to ensure the greatest enterprise-wide impact.
• Develops and maintains an understanding of chapters’ in-kind needs, including creating effective communication channels.
• Collaborates with Corporate Alliances team in securing and developing high-impact in-kind resources for chapters, ensuring alignment with chapter needs, developing processes, and training and communicating with chapter staff and corporate sponsors.
• Analyzes, tracks and reports on both cash and in-kind programs.
• Synthesizes and shares chapter and donor feedback to improve program impact.
• Directly completes booking requests for in-kind resources when centralized booking is needed, including but not limited to special allotments from corporate donors.
• Prepares and updates program documentation, including request forms, process documents, and fact sheets.
• Supports day-to-day management of in-kind programs.
• Performs other job duties, as assigned.

Qualifications:

• Bachelor’s degree preferred
• 2+ years of experience in customer service, account management, or related field.
• Solid proficiency with Microsoft Office and other applications, particularly Excel, PowerPoint and Smartsheet.
• Database application and reporting experience preferred.
• Familiarity with federated not-for-profit organizations is helpful.

Working Conditions:

• Ability to work and thrive in a remote-first environment.
• May require work outside a traditional Monday – Friday work week, and outside normal business hours.