Senior Research Operations Data Manager, Research Support Services

Position: Senior Research Operations Data Manager        

Department: Research Support Services

Location: Boston, MA

Schedule: 40 hours per week, Remote

POSITION SUMMARY:

The Senior Research Operations Data Manager partners with operational and research leadership across the Boston Medical Health System to develop high-quality operational and research data sets and reports using systems such as InfoEd, Infor, Velos, Monday.com, and other organizational data platforms. This role supports the data and reporting needs of teams across Research & Sponsored Programs, including Research, IT, Clinical Trial Office, Strategic Research Growth, Pre- and Post-Award functions, and departmental operations. This role is responsible for consulting with operational leaders to define and fulfill data requests, developing recurring reports, supporting data access throughout the grant lifecycle, assisting with development of the Grant Common Data Model, and standardizing data across multiple operational systems. The position also leads and participates in quality improvement and data optimization initiatives focused on improving reporting quality, operational efficiency, and decision-making across the research enterprise. In addition, the Senior Research Operations Data Manager develops innovative strategies to leverage operational data, collaborates with research leadership to improve the reliability and accuracy of operational processes, ensures projects are appropriately tracked and billed, and supports grant-related data processes across the Health System. This role is responsible for retrieving, managing, and presenting data in formats that support operational and strategic decision-making while maintaining compliance with hospital data policies and security requirements.

JOB RESPONSIBILITIES:

• Collaborate with research leadership to identify available data resources and support effective use of operational and research reporting systems.
• Partner with operational leadership to understand data requirements and develop solutions that support business, operational, and research objectives.
• Develop and maintain expertise in operational systems and data sources, including InfoEd, Infor, Velos, Monday.com, and related reporting platforms.
• Translate data requirements into SQL queries and present data in formats that support effective analysis and decision-making by leadership and stakeholders.
• Create formal written documentation for dataset construction processes, including definitions and specifications for key data elements.
• Develop and maintain standard operating procedures (SOPs) to ensure data reliability, consistency, and compliance with organizational standards.
• Manage and enforce applicable data access restrictions, access controls, and data warehouse security policies to ensure compliance with hospital requirements.
• Develop and maintain data marts and related data structures to support operational, reporting, and research initiatives across the Health System.
• Maintain data logs and audit documentation while collaborating with research leadership to improve administrative and scientific reporting processes and identify innovative uses of operational data to support organizational initiatives.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s degree and 5 years of relevant professional experience, or an equivalent combination of education and experience, are required. This includes:

• Minimum of 2 years of experience planning and implementing solutions in healthcare, technology, financial systems, or clinical systems environments, including conducting research using administrative datasets and SQL programming

PREFERRED EDUCATION AND EXPERIENCE:

• Master’s degree in applied biostatistics, applied math, computer science, computer/electrical engineering, systems improvement, or information science

• Experience with Microsoft Fabric or similar cloud-based analytics and reporting platforms.

• 1+ years of experience with InfoEd, Infor, Velos, and/or Monday.com

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Ability to manage and complete IT projects successfully and implement solutions within a dynamic, highly integrated organization.
• Strong interpersonal and communication skills with the ability to interface effectively with staff at all levels of the organization.
• Strong analytical, creative, critical thinking and problem-solving skills.
• Knowledge of healthcare, clinical, financial, or technology systems and related data environments.
• Proficiency in SQL programming and working with administrative datasets for research and reporting purposes.
• Ability to support process development, workflow improvement, and systems-level initiatives related to data use and governance.

JOB BENEFITS:

• Competitive pay
• Tuition reimbursement and tuition remission programs
• Highly subsidized medical, dental, and vision insurance options
• Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base especially for individuals pursuing careers in medicine or biomedical research.
• Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science.

ABOUT THE DEPARTMENT:

As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn’t dictate health.

Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.