Medical Client Service Representative
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AI Summary
The role manages medical practice and payer communications while ensuring accurate triage and resolution of client requests. It serves as an operational bridge between clients and internal revenue cycle teams to improve workflows.
Benefits:
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
The CLIENT SERVICES SPECIALIST is responsible for managing medical practice, payer communications, maintaining system and portal access, and ensuring accurate triage and resolution of client requests. This mid-level role requires strong judgment, organization, and communication skills, with the ability to work independently, coordinate across teams, and improve workflows. The position serves as a key operational bridge between clients and internal revenue cycle teams.
Qualifications
Qualifications
Required:
- Experience in medical billing workflows, claims processes, and payment posting.
- Experience with medical payer portals (e.g., Availity, Office Ally, Medicare, Medicaid portals).
- 1-3 years of experience in healthcare office management, medical billing, revenue cycle, medical credentialing, or medical administrative support.
Key Competencies
- Independent problem-solving and judgment
- Client-focused communication and relationship management
- Workflow triage and prioritization
- Cross-functional collaboration
- Process improvement mindset
- Strong documentation and accountability
- Strong written and verbal communication skills with the ability to professionally manage client-facing correspondence.
- Excellent organizational, prioritization, and time management skills; able to manage competing priorities independently.
- Proficiency with Microsoft Outlook, Excel, Google Workspace, and task/project tracking tools.
- High attention to detail and strong documentation practices.
- Demonstrated ability to handle sensitive information with discretion and professionalism.
This is a remote position.
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