Job Details

JOB SUMMARY:

The Equipment Specialist, working under the direction of the Director of Sales – Medical Technology, is responsible for capital equipment sales and technical assistance for both MWI customers and MWI sales staff. 

JOB RESPONSIBILITIES:

• Responsible for responding to inquiries from sales associates and customers to assist in the difficult process of purchasing and implementing capital equipment.
• Responsible for managing sales regions as the equipment ambassador. Identify needs and opportunities to grow sales of equipment.
• Act as the primary point of contact in directing the MWI sales staff as to what equipment sales resources are available and how to best access these resources.
• As needed, assist in special projects assigned by team leadership.
• Be or assist as project managers for veterinary hospital new builds, remodels, renovations or relocations as assigned.
• Order entry of complex orders that require higher degree of detail.

MINIMUM SKILLS & EXPERIENCE:

Associate’s degree in veterinary technology or bachelor’s degree in an animal health field is preferred but not required.  Three or more years’ experience working in a veterinary clinic or two or more years in a call center environment with an animal health products distributor or manufacturer is necessary.  Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook is needed. Experience with CRM Salesforce is desirable.

Core Competencies:

Speak Effectively: Speaks effectively in individual or group situations (e.g., meetings, presentations, interviews) including appropriate nonverbal communications; able to recognize and present information to others; recognizes different methods for communicating the same information and selects the best method; strives for positive high impact delivery.

Customer Service: Is customer oriented, sensitive and responsive to customer needs and priorities; establishes effective working relationships with customers and gains respect and loyalty; identifies and takes appropriate action on customer needs.

Know the Customer and the Market: Knows customers in the market territory; keeps up to date on key competitors; understands and is responsive to the needs and expectations of relevant customer segments; establishes effective working relationships with customers to gain respect and loyalty; identifies opportunities presented by changes and shifts in the marketplace.

Build Quality Service: Defines quality service based on customer needs, wants, expectations and profitability and aligns actions accordingly; remains sensitive and responsive to both internal and external customers; builds distinctive predictable levels of service; resolves problems quickly and effectively.

Know the Product: Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.

Maintain Technological Expertise: Keeps informed of technological advances affecting the industry; recognizes/identifies appropriate and effective technological applications for use by the company; applies internal technology to effective advantage.

Demonstrate Interpersonal Skills: Communicates in an open, straight forward, honest and respectful style; checks for message clarity; understands the effect the communication style has on others, including nonverbal communications; plans for and adapts to the wide variety of communication preferences and needs of others.

Schedule

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned