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Perform remote programming, configuration, testing, and tuning of DDC building automation and control systems.
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Develop, modify, and validate control sequences, graphics, alarms, schedules, trends, histories, and integrations using approved remote access methods.
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Provide remote building control support for HVAC equipment, building automation systems, supervisory controllers, workstations, and connected smart building platforms.
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Manage building automation platform users, roles, permissions, access groups, passwords, and account lifecycle tasks in accordance with customer and company policy.
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Support certificate management activities, including certificate requests, installation coordination, renewal tracking, expiration monitoring, and documentation for BAS and OT systems.
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Provide OT cyber help desk support by triaging BAS, OT network, remote access, authentication, certificate, and connectivity issues.
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Troubleshoot remotely across controllers, supervisory devices, databases, networks, integrations, communication protocols, and application platforms.
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Coordinate with field technicians, engineers, cybersecurity personnel, network teams, and customers to resolve issues without routine on-site support.
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Document service requests, changes, troubleshooting steps, corrective actions, user access changes, certificates, and system configuration updates.
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Monitor system alarms, remote support queues, ticket status, and operational performance to support timely response and resolution.
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Assist with remote commissioning, functional testing, point-to-point verification support, trend review, and post-installation stabilization when field resources are available on site.
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Provide remote customer support, user guidance, and knowledge transfer for building automation platforms and secure operating procedures.
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Help educate lower-level technicians through remote coaching, documentation, and knowledge base contributions as needed.
*This position is intended to be entirely remote, with no routine travel requirement.
— Sarah J.
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Marketing Manager
★★★★★
Verified
