Senior Project Manager, Service Delivery

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Project Manager for our Service Delivery team to manage Lit and Dark Fiber services for our Carrier Wholesale Customers.

Responsibilities:

• End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.

• End to End Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant.

• Perform and oversee daily PM operational tasks working cross-functionally.

• Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics and deliverables.

• Orchestrate internal and external customer project communication dependencies, timeline, milestones and progress.

• Partner with Sales to drive ongoing customer service improvement strategies.

• Provide Service Delivery performance metrics and analysis to support cross-functional Customer Business Reviews. 

• Full customer ownership and advocacy; the TPM provides ‘Voice of the Customer’ project feedback and develops and implements corrective action plan development as required.

• Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, network operations and field operations.

• Occasional travel may be needed for customer requested market meetings or to meet in-market with Zayo internal teams.

Qualifications:

• Minimum of ten (10) years of experience in managing Telecom service projects required.

• A valid Project Management Professional (PMP) certification is preferred.

• Subject matter expert in Project and Service Order Management.

• Thorough knowledge of systems/tools, processes, and application of project management methodology at strategic and tactical levels.

• Knowledge of Fiber Engineering, Outside Plant, and field operations processes required for each project inclusive of  budget, design, engineering, permitting, construction, splicing, and scheduling.

• Ability to understand customer’s technical specifications and contract requirements.

• Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution.

• Ability to define project dependencies, manage project milestones, meet and exceed project KPIs.

• Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis and conflict management/resolution.

• Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals.

• Self driven and motivated to provide exceptional customer service.

• Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization.

Base Salary Range: $95,100 - $146,300 USD/annually, commensurate with experience.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.