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The Senior Product Support Engineer will diagnose, troubleshoot, and resolve complex technical issues for enterprise-class software products within the Atlassian ecosystem. They will also provide technical leadership and guidance to peer and junior team members while collaborating with architects and internal teams.
At Appfire, we believe that great work happens when people get to choose how they work. After 20 years of creating software that empowers teams to break silos and collaborate seamlessly, we've learned that one size does not fit all. We’re a team of 800+ employees, working remotely across 28 countries. Our flagship products include: JXL, Comala Document Management, 7Pace Time Tracker, Jira Misc Workflow Extensions, and BigPicture.
Here you can read some of our customer stories: https://appfire.com/resources/resource-library/customer-stories
Due to Appfire's exponential growth, we seek a talented and highly ambitious professional to join us as a Senior Product Support Engineer. In this significant role, you will be able to work with Appfire’s growing list of business-class products and cutting-edge Atlassian products such as Jira, Confluence and Bitbucket deployed globally in cloud and data centre environments.
The Senior Product Support Engineer is responsible for assisting, diagnosing, troubleshooting, and delivering effective solutions to customer technical issues.
Your everyday tasks will include:
Skills and experience you'll need to succeed:
We offer:
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Equity Every Appfire team member is eligible for company equity, fostering a true sense of ownership and connection to our growth. |
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Paid time off |
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Training and personal development Grow with Appfire University — our custom, on-demand learning platform designed to support your continuous development. |
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Insurance Coverage Appfire provides comprehensive group health insurance for you and your family, including dependent parents, at no additional cost. Coverage also includes parental protection, personal accident insurance, and term life insurance aligned with job level. In addition, we offer telehealth services with access to qualified doctors for everyday health needs. |
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Work From Home Allowance |
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Volunteering Every employee receives 3 fully paid days each year to participate in our Corporate Social Responsibility (CSR) program supporting local communities. |
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Other benefits |
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Flexibility that fits how you work best This role is fully remote within India, with the option to work from our Hyderabad office, if you enjoy an on-site setting or like dropping by the office occasionally. |
#LI-Remote
Market recognition
Appfire has been consistently recognized for company growth, culture, corporate social responsibility, and product excellence and has been included among the Deloitte Technology Fast 500, Inc. Best Workplaces, BuiltIn Best Places to Work, and Inc. 5000. Learn more about our accomplishments, which would not be possible without our team members, partners, and customers: https://appfire.com/awards.
Equal Employer Opportunity (EEO)
Appfire is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic as defined by applicable law. Our commitment extends to all employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and termination.
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