Senior Product Consultant

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

About Cotality & The Role

The International Markets Claims Product team plays a vital role in shaping Cotality's global product direction. Our award-winning claims platform is market-leading in the UK.

We are looking for a curious, hands-on, and forward-thinking Senior Product Consultant to act as the primary voice of our regional customers and market. In this role, you will bridge customer insight with global delivery — gathering requirements, testing functionality, leveraging data analytics, and standing up on stage at events to showcase our product vision.

You will work closely with a small, close-knit team (including a Data Analyst and peer consultants) and collaborate with product and engineering colleagues in North America to influence the global claims roadmap.

Key Responsibilities

AI Adoption & Product Analytics

• Embrace AI & Emerging Tech: Proactively identify and apply practical ways to use AI tools (e.g., generative AI, LLMs, automated documentation) to solve operational challenges, streamline client workflows, and enhance product capabilities.

• Data-Backed Recommendations: Leverage product analytics tools (such as Mixpanel for user behavior and Snowflake for product utilisation) to track adoption, validate features, and back up regional roadmap requests with hard data.

Customer Consulting & Requirements Definition

• Act as the primary product liaison for UK and international customers, building structured Voice of Customer (VoC) feedback loops.

• Gather, analyse, and define precise functional software requirements and user stories based on direct client feedback and market insights.

Product Application, UAT & Quality

• Get hands-on with new functionality: configure systems, understand features deeply, and validate performance through rigorous User Acceptance Testing (UAT) before release, remaining mindful of change impacts on clients.

Regional Advocacy & Global Collaboration

• Champion regional international market needs to North American product and engineering teams, using market data to build compelling business cases for regional prioritisation.

• Build strong cross-functional relationships across global time zones, business units, and cultures.

Documentation & Self-Serve Knowledge Management

• Write clear, high-quality release notes and maintain a comprehensive knowledge base that drives feature adoption, enables client self-service, and reduces repetitive support queries.

Public Speaking, Stage Presence & Customer Demos

• Stage Presence & Product Showcase: Confidently present Cotality's Claims product suite, strategy, and live feature demonstrations on stage at customer events, annual summits, and industry conferences.

• Thought Leadership & Demos: Lead product demos for clients and internal stakeholders, translating complex technical details into clear business value and explaining roadmap direction in plain terms.

What Success Looks Like

• Trusted Client Advisor: Customers view you as an essential point of contact who deeply understands both their business operations and our software.

• Credible Regional Voice: Global product and engineering teams treat your input as well-evidenced, data-backed, and worth prioritizing.

• Flawless Delivery & Documentation: Features reach clients thoroughly tested, with release notes and self-serve resources that measurably reduce support ticket volumes.

• High Ownership: You get hands-on with new claims functionality quickly and independently, driving value from day one.

Why Join Us & How We Work

• Work Structure: Remote-first working model with limited, predictable travel. Flexibility for international collaboration across time zones.

• Impact: High-visibility role shaping an award-winning, market-leading product at the intersection of customer relationships, product strategy, and AI-driven innovation.

Job Qualifications:

Requirements & Experience

• Software Delivery & Hands-On Aptitude: Inquisitive by nature with hands-on experience in software requirements definition, system configuration, and UAT execution. You learn systems by getting into them, not just reading about them.

• Technical & Data Acumen: Understanding of SaaS delivery models, system integrations, APIs, and data mapping.

• AI Tool & Analytics Fluency: Passion and willingness to integrate AI tools into daily workflows, combined with hands-on experience using product analytics platforms (e.g., Mixpanel, Snowflake).

• Global & Communication Skills: Exceptional written and verbal skills (capable of producing genuinely useful documentation) and comfort working within a matrixed, international team structure across time zones.

• Public Speaking Confidence: Proven ability to present to large audiences, lead live product showcases on stage, and communicate comfortably with executive and C-suite stakeholders.

• Domain Experience: Experience in a client-facing product, consulting, or business analyst role within the Insurance sector is ideal (preference for Claims and Home Insurance domain knowledge). However, other industry experience can be considered.

#LI-BH1

#LI-Remote

• Time Away: Generous paid leave, 8 bank holidays, plus dedicated days for wellbeing and volunteering.
• Family Support: Up to 16 weeks of fully paid parental leave, along with a baby bonus to help you get started.
• Health & Wellbeing: Company-paid private medical cover, with mental health and wellness resources included.
• Retirement: Pension scheme with employer contributions.
• Financial Perks: £375 annual wellbeing allowance.
• Extras: Recognition rewards, referral bonuses, exclusive discounts, and more!

Cotality's Diversity Commitment:​

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. ​ We are better together when we support and recognize our differences. 

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Equal Opportunity Employer Statement:​

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace. ​

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Please apply on our website for consideration.​

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