Senior Operations Manager (m/f/d)

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About the Company

European by design, headquartered in Amsterdam, Qivalis is working to develop a MiCA-compliant euro-denominated stablecoin backed by a consortium of leading European banks. Currently, Qivalis is progressing towards authorisation by the Dutch Central Bank. Operating across Europe, Qivalis is creating trusted on-chain payment infrastructure for Europe’s digital economy.

Qivalis’ mission is to provide a secure, transparent, and institutionally trusted EMT that serves as a foundational settlement asset for Europe’s digital economy. By bridging traditional financial infrastructure and blockchain technology, Qivalis seeks to enable compliant, scalable, and future-proof payment and settlement use cases for banks, financial institutions, and capital markets.

About the Role

As Senior Operations Manager at Qivalis, you will support the day-to-day operations and continued scaling of a regulated Electronic Money Institution issuing a euro-denominated Electronic Money Token under MiCA. At this stage of the company’s growth, the role is focused on ensuring that core operational activities run smoothly while building the foundations for scalable and compliant operations across Europe.

Reporting to the COO, you will shape the operations function end to end, combining hands-on execution with process ownership and continuous improvement. You will own client onboarding (including KYC/KYB), transaction operations, reconciliations, incident management, operational controls, reporting, and partner integrations, acting as the central operational point of coordination across Risk, Compliance, Finance, Product, Engineering, banking partners, PSPs, and external service providers.

Your Responsibilities

• Run day-to-day operations across client onboarding, transaction flows, EMT issuance and redemption, incident handling and reconciliations, ensuring reliable and high-quality service for clients and partners.

• Coordinate KYC/KYB onboarding and operational due diligence for clients, partners, banking counterparties and service providers with Risk, Compliance and Financial Crime, removing bottlenecks so onboarding completes on time.

• Own the management, investigation and resolution of operational alerts, incidents, exceptions and reconciliation breaks, driving root-cause analysis and remediation.

• Lead the operational onboarding of new banking partners, PSPs and critical third-party providers, from implementation planning and testing through to go-live readiness, with controls and escalation paths in place before launch.

• Own and maintain operational procedures, playbooks and SOPs, and drive improvements that increase scalability, automation and control effectiveness as the business grows.

• Build and maintain operational reporting, KPIs and dashboards for the COO and senior leadership, giving clear visibility on onboarding, incidents, reconciliation status, operational risks and service levels.

• Work with Risk & Compliance to keep operations aligned with regulatory requirements and internal controls, supporting audits, control testing, operational resilience and business continuity.

What You Bring

• 5+ years of hands-on experience in operations, payment operations or business operations within a regulated financial services environment such as an EMI, bank, fintech or payments provider.

• Strong understanding of the operational processes behind payments, e-money, banking services or regulated financial infrastructure.

• Proven experience managing client onboarding, KYC/KYB workflows, operational controls, incident management and reconciliations.

• Comfortable working with operational monitoring, reconciliation, workflow management or ticketing platforms, and documenting procedures and controls.

• Independent, structured and execution-oriented, able to coordinate multiple stakeholders and work streams in a fast-paced environment with clear communication.

• Excellent written and spoken English; additional European languages are a plus.

Nice to Have

• Familiarity with financial services regulation such as MiCA, PSD2/PSR, AML/CFT frameworks, and operational resilience and outsourcing requirements.

• Experience supporting stablecoin, digital asset or blockchain-based payment infrastructure.

Core Competencies

Execution focus: You take ownership of processes, issues and deliverables from start to finish and deliver reliable, high-quality outcomes in a regulated, fast-moving environment.

Operational thinking: You understand how processes connect end to end and build structures that are scalable, well-controlled and effective in practice.

Stakeholder management: You collaborate effectively with Risk & Compliance, Finance, Product and Engineering as well as banking partners and external providers, ensuring alignment and clear communication.

Problem solving: You approach operational challenges with structure, pragmatism and sound judgment, identifying root causes and implementing sustainable solutions.

Continuous improvement mindset: You actively look for ways to simplify, automate and strengthen operational processes as the company scales, while managing multiple priorities with accuracy and attention to detail.

Application Process

1. Screening call: A short call with our Talent Acquisition team to learn more about Qivalis and the team, and for us to get to know your background and motivation.

2. Hiring Manager interview: A deep dive into the role with our COO, covering its responsibilities, priorities, and how your experience fits.

3. Team interview: A conversation with members of our Risk & Compliance team about collaboration and ways of working.

4. Cultural Add call: A final conversation with our Head of HR about what you'd bring to the team: your perspective, values, and approach.

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