Senior Operations Analyst

The short version

We're looking for someone who can be handed a 4,000-row export and a broken formula, and get to a number they'd defend in front of the board.

If that made you sit up rather than wince, keep reading

What you'll own

This is an ownership role, not a support role. Five things sit with you:

• Billing. Manage Chargebee and ensure that subscriptions, changes, receivables, and the integrations holding it all together are functioning smoothly.
• Month-end. The management reporting pack and EOM customer reporting. On time, every month.
• Commissions. Quarterly calculations for sales and customer success, straight from CRM data, with workings anyone can follow.
• Automation. Building and maintaining the workflows that mean nobody chases the same thing twice.
• People ops. Onboarding, offboarding, contractor payroll and Rippling administration.

You'll report to our Head of Operations and work across Product, Sales, Customer Success and Finance.

The bar — please read this part

We're being upfront, because the wrong fit wastes your time as much as ours.

Spreadsheets, genuinely advanced. Not "comfortable with Excel." You can build a model from a raw export — and more importantly, debug one you didn't build. Trace a wrong total back through the chain, find the range that didn't extend or the number quietly stored as text, fix it, and explain it out loud.

Troubleshooting — you resolve, you don't just report. When a sync breaks, you form a hypothesis and chase it down. "I've raised a ticket and I'm waiting" isn't the job.

Automation you've actually shipped. Zapier, Make or n8n, with error handling — not just the happy path. Apps Script when the no-code route won't reach.

AI fluency, layered on real skill. We use Claude every day and so will you. We want someone who spots when AI has handed them a confident wrong answer, because they understand the work underneath it.

Five-plus years, with receipts. You've personally owned a recurring reporting pack on a deadline — not contributed data to someone else's.

Subscription billing platforms, SQL, a BI tool, or Rippling experience will all put you ahead. None of them replace the five things above.

You'll probably love this if...

• You'd rather own a process than be handed one
• Catching the error before it reaches a stakeholder is the best part of your week
• You've been the most technically capable person in an ops team, and you want a role that actually uses it
• You can structure your own work when the brief is thin
• You like being trusted and left to run

This probably isn't for you if...

• You want to grow into advanced spreadsheet skills rather than arrive with them
• You prefer a narrow lane — this spans billing, reporting, systems and people ops in the same week
• You'd rather be managed closely than trusted to run

What's in it for you

• Generous remuneration. We benchmarked this role and we're hiring for capability.
• A long-term, full-time contractor engagement with an established company
• A direct line to the Head of Operations, and real influence over the systems you'll be running
• Modern tooling and AI as a genuine part of the job, not a novelty
• Brisbane hours — your evenings stay yours