Senior Network Engineer

Drive your career forward with Percepta and join the people powering the world's leading automotive experiences. As a Senior Network Engineer based in Mexico City, you'll enjoy a 100%25 remote work arrangement while playing a key role in creating and delivering amazing customer experiences. From time to time, you'll travel to our Mexico City office for business needs, all while enjoying the satisfaction of being part of our award-winning, people-first culture.

What You’ll Be Doing

The Senior Network Engineer is responsible for designing, implementing, and supporting Percepta's global enterprise network across on-premises and AWS cloud environments. In this role, you'll provide technical leadership for routing, switching, firewalls, wireless infrastructure, SD-WAN, and cloud networking while helping drive our transition to a modern, cloud-first architecture. Working closely with Infrastructure, Security, and Systems teams, you'll ensure our network remains secure, scalable, and highly available while contributing to strategic technology initiatives and continuous improvement.

During a Typical Day, You'll

• Design, implement, and support enterprise network infrastructure across data centers, branch locations, and AWS cloud environments.
• Administer and optimize Palo Alto Networks firewalls, VPN connectivity, and network security policies to maintain a secure environment.
• Manage Cisco Nexus and Meraki networking infrastructure, including routing, switching, SD-WAN, and WAN connectivity.
• Design and maintain AWS networking components, including VPCs, Transit Gateway, hybrid connectivity, and network segmentation.
• Monitor network performance, troubleshoot complex infrastructure issues, and provide Tier III technical support for critical incidents.
• Partner with Security, Systems, and Cloud teams to support enterprise infrastructure, network services, and cloud migration initiatives.
• Develop and maintain network architecture documentation, diagrams, standards, and operational procedures.
• Lead network infrastructure projects, technology upgrades, and data center migration activities while ensuring minimal business disruption.
• Evaluate emerging networking technologies and recommend improvements that enhance security, performance, and scalability.
• Participate in an on-call rotation to support critical business operations and maintain high network availability.

What You Bring to the Role

• Bachelor's degree in Networking, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience.
• 5+ years of enterprise network engineering experience supporting complex, multi-site environments.
• Strong experience with Cisco networking technologies, including routing, switching, SD-WAN, and BGP/OSPF routing protocols.
• Hands-on experience administering Palo Alto Networks firewalls, VPNs, and network security solutions.
• Experience designing and supporting AWS networking, including VPCs, Transit Gateway, hybrid connectivity, and cloud security.
• Working knowledge of enterprise networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, and network segmentation.
• Experience with network monitoring, troubleshooting, documentation, and change management best practices.
• Familiarity with Infrastructure as Code tools, network automation, or scripting (Terraform, CloudFormation, Python, or Ansible) is preferred.
• Professional certifications such as CCNP, PCNSE, AWS Solutions Architect, or AWS Advanced Networking Specialty are a plus.
• Strong communication, collaboration, and problem-solving skills with the ability to work independently in a fast-paced environment.

What You Can Expect

• Starting salary of MXN $46,916 (monthly)
• 100%25 Remote work arrangement
• 16 days of vacation • Christmas Bonus (Aguinaldo)
• Loyalty Bonus starting in your second year
• Restaurant Card • Grocery/Food Vouchers
• Life Insurance coverage equivalent to 24 months of salary
• Savings Fund 13%25
• Career growth and learning opportunities through Percepta College
• Recognition through our award-winning Perci Perks program
• Employee Referral Bonus Program
• Exclusive employee discounts
• A culture focused on development, collaboration, and career progression

A Bit More About the Position

This is a 100%25 remote position based in Mexico. To support occasional business needs, candidates must reside within a commutable distance of our Mexico City office, as periodic onsite meetings, team collaboration, or other business activities may be required.

Office Location: Avenida de la República 43 06030, Ciudad de México, CDMX

About Percepta

Established in 2000 as a joint venture between Ford Motor Company and TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

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