Senior Manager - Transformation Architect

Summary:

The Senior Transformation Architect is a principal strategic design resource within Workflow Transformation & Architecture, responsible for defining future-state workflow architecture, operating model design, capability frameworks, and recommendations that advance the Unified Operations Workflow strategy.

Working directly with the Leader of Workflow Transformation & Architecture, this role shapes enterprise workflow direction, evaluates strategic investment opportunities, and translates transformation priorities into a multi-year roadmap.

Responsibilities:

• Develop future-state operating model concepts, workflow architecture frameworks, capability models, design principles, and enterprise recommendations.
• Lead current-state assessments, maturity evaluations, workflow diagnostics, capability gap analysis, and opportunity identification.
• Shape multi-year roadmap recommendations, sequencing logic, investment priorities, business cases, and executive decision materials.
• Lead cross-functional solutioning with Operations, Client Experience, Technology, Product, Process Design & Governance, Data Analytics, and other partners.
• Evaluate workflow modernization, automation, AI-enabled capabilities, platform opportunities, and related operating model implications.
• Mentor Transformation Architects and build repeatable methods, templates, standards, and ways of working. 

Qualifications:

• Bachelor’s degree in Business, Operations, Organizational Leadership, Engineering, Business Analytics, Project Management, Information Systems, or a related discipline.
• 8–12 years of experience in business transformation, operating model design, workflow architecture, process transformation, consulting, operational excellence, or enterprise modernization.
• Experience leading complex cross-functional initiatives from current-state assessment and future-state design through roadmap planning and implementation strategy.
• Ability to develop operating models, capability maps, workflow designs, governance frameworks, transformation roadmaps, business cases, and leadership recommendations.
• Strong executive communication, facilitation, stakeholder management, and decision-forum leadership skills.
• Ability to influence senior leaders, resolve ambiguity, connect strategy to execution, and build transformation architecture capability.

Relevant Experience

• Experience in operating model design, enterprise workflow transformation, organizational effectiveness, shared services transformation, modernization, or large-scale business transformation.
• Experience developing transformation roadmaps, investment cases, prioritization frameworks, governance routines, and executive-level decision materials.
• Experience with current-state assessment, future-state design, capability modeling, automation opportunities, AI-enabled use cases, workflow platforms, consulting, financial services, or relevant certifications is preferred.

Core Competencies

• Operating Model & Capability Design: Develops future-state operating models, capability maps, governance structures, workflow models, and organizational capabilities.
• Enterprise Architecture & Systems Thinking: Connects workflow, process, technology, data, governance, people, and adoption into a coherent transformation model.
• Strategic Transformation & Business Case Development: Shapes roadmap scenarios, sequencing logic, investment priorities, value cases, and implementation implications.
• Executive Influence: Develops decision-ready materials and influences senior stakeholders through clear recommendations, structured options, and business rationale.
• Transformation Governance & Capability Building: Aligns roles, decision rights, governance routines, standards, templates, and coaching to sustain transformation.