Senior Manager MLC - South East
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Reporting To: James Miller
Description
Location: Field-based
Salary: Competitive + Benefits
Handle Exceptional Claims. Deliver Outstanding Outcomes.
Are you an experienced Property Loss Adjuster looking to take on some of the most complex and high-value claims in the market?
We're looking for a talented and customer-focused Senior Loss Adjuster to join our specialist team, managing a diverse portfolio of High Net Worth, Major Loss and complex property claims, including subsidence and escape of oil incidents. This is a fantastic opportunity to work with prestigious clients, high-value properties and challenging losses that will test and develop your technical expertise.
You'll play a pivotal role in guiding policyholders through difficult circumstances, delivering exceptional service while providing expert technical advice to clients, brokers and insurers.
What will your day look like:
As a Senior Loss Adjuster, you'll take ownership of claims from instruction through to settlement, ensuring every case is managed proactively, accurately and professionally.
Key responsibilities include:
- Managing a portfolio of High Net Worth, Major Loss and complex property claims.
- Delivering market-leading customer service aligned to demanding client expectations.
- Conducting investigations, site visits and assessments to determine cause, extent and value of losses.
- Producing high-quality reports and technical recommendations for insurers and clients.
- Maintaining regular communication with policyholders, brokers, insurers and other stakeholders throughout the claims journey.
- Ensuring all claims are progressed efficiently and in line with service level agreements and performance targets.
- Building strong relationships with clients and brokers to support long-term partnerships and business growth.
- Working collaboratively with colleagues and specialist suppliers to achieve the best possible outcomes.
- Identifying opportunities to utilise wider Davies Group services for the benefit of customers and clients.
- Participating in a one week in three out-of-hours on-call rota for a key client account.
Knowledge and Abilities:
We're keen to hear from individuals who combine strong technical adjusting expertise with exceptional relationship management skills.
You'll ideally have:
- Proven experience handling property claims within a loss adjusting environment.
- Strong knowledge of High Net Worth and domestic property claims.
- Previous exposure to major loss claims, or a desire to develop within this area.
- Progress towards, or completion of, ACILA, FCILA or an equivalent professional qualification.
- Excellent written and verbal communication skills.
- The ability to manage multiple priorities in a fast-paced, changing environment.
- Outstanding customer handling and stakeholder management skills.
- A proactive, resilient and solutions-focused approach.
- Strong attention to detail and commitment to technical accuracy.
- A full UK driving licence.
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
— Sarah J.
·
Marketing Manager
★★★★★
Verified
