Senior Manager, Cybersecurity, AI SOC & Crisis Management - Remote

Preference will be given to candidates residing in the Eastern or Central time zones.

As a Senior Manager, AI Security Operations & Crisis Management, you will lead the enterprise Cyber Incident Response Team (CIRT) and coordinate incidents through recovery and closure. You will advance AI-enabled operations and crisis readiness with Investigations, Threat Hunting & Forensics and enterprise partners. 

What you will do: 

Technical Responsibilities: 

• Lead global CIRT operations, including follow-the-sun coverage, escalation, containment, recovery, closure, and continuity during outages. 

• Oversee managed detection and response providers, including readiness, governance, performance, escalation quality, budgets, licensing, and commitments. 

• Advance responsible AI-assisted triage, investigation, decision support, documentation, and response with oversight, approvals, auditability, and reversibility. 

• Own the Cyber Defense digital twin roadmap and operationalize capabilities by defining use cases, requirements, success measures, acceptance, adoption, and legacy retirement. 

• Direct incident response; govern non-destructive containment and automated actions; and engage Investigations, Threat Hunting & Forensics when required. 

• Monitor response time, escalation and case quality, automation effectiveness, queue health, service levels, and corrective actions. 

• Own the detection content lifecycle with Detection Engineering, including rule development, tuning, coverage mapping, and deprecation. 

• Partner with Cyber Threat Intelligence, Threat Exposure Management, Vulnerability Management, Security Engineering, and Enterprise Technology to improve response. 

Leadership & People Management Responsibilities: 

• Own cyber crisis management and CIRT activation, including severity criteria, escalation thresholds, leadership notifications, governance, and operational coordination. 

• Lead executive briefings, stakeholder updates, reporting, communication cadence, and documentation of significant decisions. 

• Coordinate response with crisis, communications, legal, privacy, human resources, procurement, continuity, and technology operations teams. 

• Lead executive tabletop, functional, and technical exercises; maintain the roadmap and close corrective actions. 

• Lead post-incident reviews and incorporate technical findings and root-cause lessons into playbooks and readiness activities. 

• Build CIRT leadership depth through coaching, exercises, structured development, and clear performance expectations. 

Knowledge and Capabilities: 

• Apply incident response, recovery, crisis communications, business continuity, and crisis coordination practices during high-pressure events. 

• Translate issues into business terms and coordinate concurrent workstreams using risk-based decisions. 

• Integrate FDA, HIPAA, SEC cyber disclosure, sanctions compliance, and other reporting considerations into response processes. 

• Address threats involving contractors and contingent workers through identity verification and access revocation coordination. 

• Participate in after-hours or on-call incident response and crisis management activities as required. 

What You Need: 

Required Qualifications 

• Bachelor's degree in Cybersecurity, Computer Science, Information Technology, Engineering, Business, or a related field. 

• Minimum 10 years of experience in cybersecurity operations, incident response, crisis management, technology operations, or enterprise service delivery. 

• Minimum 5 years of leadership experience managing technical teams, global operations, strategic initiatives, or managed services. 

• Experience leading significant cybersecurity incidents with technical, business, legal, communications, and executive stakeholders. 

• Experience managing a Security Operations Center, CIRT, Managed Detection and Response service, or comparable operational capability. 

• Experience implementing or governing AI-enabled workflows, automation, orchestration, or technology-enabled operational transformation. 

Preferred Qualifications 

• Master's degree in Cybersecurity, Business Administration, Technology Management, or a related discipline. 

• Professional certification such as CISSP, CISM, GCIH, ITIL, PMP, or equivalent.