Senior Manager, Client Success US

About the role

The Senior Manager, Client Success plays a strategic leadership role in managing and growing a portfolio of client relationships while ensuring the successful delivery of Verndale’s services. Operating at the intersection of strategy, delivery, and commercial performance, this role shapes account growth strategies, facilitates strategic client engagements, and identifies opportunities to expand Verndale’s impact within client organizations. The role also mentor's members of the Client Success team and helps elevate Verndale’s client engagement practices. Candidates must have native-level French proficiency and strong professional English skills.

Responsibilities

• Manage a strategic client portfolio typically representing $3M–$8M in annual revenue.
• Own revenue growth, retention, and overall account health within the portfolio.
• Serve as senior relationship lead across multiple client engagements.
• Identify expansion opportunities across client organizations.
• Build trusted relationships with senior client stakeholders. 
• Act as a strategic advisor connecting Verndale capabilities to client priorities. 
• Facilitate strategic conversations around digital initiatives. 
• Maintain strong communication between clients and internal teams. 
• Orchestrate the end‑to‑end client experience across strategy, delivery, technology, and creative teams.
• Ensure alignment between client goals, account strategy, and delivery execution.
• Coordinate cross‑functional teams to deliver cohesive client outcomes.
• Anticipate and mitigate risks affecting the client experience.
• Lead upsells and cross‑sell opportunities within accounts.
• Support proposal development and client presentations.
• Collaborate with business development leaders on account expansion.
• Monitor revenue growth, forecasting, and margin health.
• Lead renewal and pricing discussions.
• Maintain accountability for financial performance of accounts.
• Mentor Client Success Managers and other client‑facing team members.
• Lead cross‑functional collaboration across delivery teams.
• Contribute to best practices within the Client Success organization.

Qualifications

• 8–12 years of experience in client success, account management, or consulting environments.
• Experience managing multi‑million‑dollar client portfolios.
• Strong commercial and financial acumen.
• Bachelor’s degree required.
• Up to 25%-50% travel. Successful candidates must be able to travel freely to client locations in the United States and Canada.

Ten Great Reasons to Work at Verndale

1. We are a rapidly growing company that is just as scrappy and entrepreneurial today as when we were founded in 1998.
2. We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
3. We foster a culture that enables every person in the organization to do the best work of their career.
4. We offer regular training and professional development to move careers forward.
5. Client and employee satisfaction are our two most important business metrics.
6. We celebrate and champion diversity, equity, and inclusion.
7. We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
8. We offer top-of-the-line Health Insurance, plus monthly perks customized to meet individual employees’ needs. 
9. We support a healthy work/life balance.
10. We are fully remote enabled and embrace the evolving definition of the workplace