Senior Infrastructure Operations Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

As a Sr I O Engineer on our Pacific Northwest (PNW) EPIC Instance Engineering Team, you will serve as the sole UNIX/AIX Service Line Owner (SLO) and key Linux system administrator. In this critically important role, you will have single-point operational ownership for all Unix, AIX, and Linux-based systems, ensuring continuity, compliance, and stability for workloads foundational to our Epic database environment. Working in a self-directed environment on complex issues, you will design, engineer, and manage both enterprise infrastructure and public cloud platforms (GCP, Azure, AWS). You will collaborate closely with technology stakeholders to develop roadmaps, evaluate system changes, and guide other engineers to resolve cross-domain dependencies, maintaining peak performance and security across our critical platforms.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

• Serve as the Service Line Owner (SLO) for UNIX/AIX and Red Hat Enterprise Linux (RHEL) systems, ensuring database stability and high operational efficiency for the PNW Epic instance
• Design, engineer, and manage enterprise infrastructure and cloud-based operational platforms (including IaaS and PaaS)
• Maintain critical databases and system platforms, performing deep performance analyses, safeguarding workloads, and enhancing scalability to meet security and reliability requirements
• Work closely with technology stakeholders to define system roadmaps, resolve cross-system dependencies, and ensure seamless integration of customer-facing services
• Use enterprise-approved AI tools to streamline workflows, automate system administration tasks, and drive continuous operational improvement
• Evaluate emerging technical trends and technological advancements to influence company standards and make recommendations regarding modernizing or retiring legacy platforms
• Act as a technical subject matter expert and resource to guide, support, and troubleshoot complex infrastructure and operating system issues for other engineering teams

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree or 4+ years of equivalent technology experience
• 5+ years of experience in system administration, engineering, and support of UNIX, AIX, and Linux (RHEL) systems
• 3+ years of experience with server virtualization environments, including VMware, Hyper-V, or Google Cloud VMware Engine (GCVE)
• 3+ years of experience utilizing enterprise-level identity, access, and security technologies (such as Active Directory, Entra ID, MFA, or PKI)
• 2+ years of experience with enterprise IT service management and monitoring tools (such as ServiceNow, Tanium, or SCCM)

Preferred Qualifications:

• Master of Information Sciences and/or Master of Business Administration (MBA)
• Deep technical familiarity with Windows Server operating systems (2016, 2019, 2022) and Ubuntu Linux
• Experience utilizing enterprise-approved AI productivity platforms and automation tools to increase operational agility and automate repetitive engineering workflows
• Experience administering systems within public cloud environments (specifically Google Cloud Platform, Microsoft Azure, or AWS) managing compute, storage, and networking services
• Strong database administration or operational support experience within an Epic EHR environment
• Proven ability to troubleshoot highly complex, unstructured issues and manage cross-system technical dependencies

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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