Senior IAM Specialist

Company Overview:

Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America, Philippines and the United States, contributing to cutting-edge developments in multiple industries.

Position Title: Senior IAM Specialist

Location: LATAM

What you will be doing:

This role provisions, modifies, and removes user access in accordance with established procedures, service expectations, and compliance requirements. Success in this position requires strong spreadsheet and data management skills, exceptional organization, attention to detail, and the ability to work independently in a fast-paced environment with changing priorities.

Required Skills & Experience

• 5 + years of experience in access management, user administration, Service Desk, application support, or a related IT operations role.

• Experience with managing processes(investigation, proactiveness, change management)

• Exposure to data analytics to understand reports, graphics, etc. 

• Experience with documentation versioning, changes and administration. 

• Strong Microsoft Excel skills, including filtering, sorting, pivot tables, lookups, data validation, reconciliation, and reporting.

• Ability to organize and finish projects with complex requirements. 

• Experience using Smartsheet or similar workflow, tracking, or reporting tools strongly preferred.

• Experience with Active Directory, Microsoft EntraID, Okta, ServiceNow, or similar enterprise systems preferred.

• Strong organizational skills with the ability to manage high volumes of detailed work accurately.

• Self-motivated, proactive, and comfortable taking ownership of assigned responsibilities with limited day-to-day direction.

• Inquisitive problem-solver who asks thoughtful questions, identifies gaps, and seeks to understand the process behind the request.

• Exceptional attention to detail and commitment to data quality, consistency, and documentation accuracy.

• Ability to work effectively both independently and as part of a team.

• Comfortable working in a fast-paced environment with frequent changes in priority, process, or business need.

• Strong written and verbal communication skills with a customer-service mindset.

• Associate or Bachelor degree in Information Technology, Business, or a related field preferred, or equivalent professional experience

Soft Skills

• Strong problem-solving and debugging skills

• Excellent communication and collaboration abilities

• Ability to work independently and take ownership of projects

• Strong leadership skills. 

Why you will love GTS:

• Join a powerful tech workforce and help us change the world through technology

• Professional development opportunities with international customers

• Collaborative work environment

• Career path and mentorship programs that will lead to new levels.

Join GTS and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. GTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.