Senior Fraud Monitoring Specialist (Fixed Term)

Join our team as a Senior Fraud Monitoring Specialist!

Yes, you can! That's our attitude towards our work, ambitions, ideas and relationships. We, at Luminor, believe that anyone has the potential to achieve big things and encourage everyone to achieve them – professionally and personally.

Whoever you are, and whatever your role is, with Luminor you will get a once-in-a-lifetime opportunity to build a local banking champion.

*This is a temporary position during maternity leave.

What You Will Do:

• Independently investigate different complexity alerts and cases involving suspected payment and card fraud, using Luminor’s anti-financial crime systems

• Analyzing customers' information and transactions using Luminor's systems, public databases and records

• Make risk-based decisions and determine appropriate actions in accordance with internal procedures and established escalation requirements

• Maintaining contact with structural units responsible for communication with customers to obtain information about customer's activity

• Identification of suspicious and unusual activity related with fraud, preparation of a summary of investigation and overview of customer’s activity and escalation to respective units if needed

• Contribute to procedure development, quality improvement initiatives and knowledge sharing within the team by sharing expertise and providing guidance on complex payment fraud cases

• Training and mentoring more junior colleagues or newcomers

• Contribute to team and company performance through effective collaboration, ownership and commitment

What We Expect:

• University degree in law, economics, business management or any related field

• Solid practical experience in payment fraud prevention, detection or investigation within a bank, financial institution or other regulated financial services environment

• Strong knowledge of payment and card fraud typologies, investigation methods and fraud risk indicators

• Demonstrated ability to independently assess complex cases, make risk-based decisions and provide clear justification for investigation outcomes

• Experience in handling escalated cases, supporting colleagues or contributing to process, control or quality improvements

• Strong analytical skills, attention to detail and the ability to identify patterns across multiple transactions, customers or cases

• Ability to remain up to date with emerging fraud trends, regulatory developments and industry practices relevant to the assigned area

• High level of responsibility, initiative and commitment to quality and operational excellence

• Native Lithuanian and fluent English is required in spoken and written communication.

What We Offer:

• Flexibility. Flexible working hours, remote work and a possibility to work from anywhere in the EU, Iceland, Switzerland and the UK (in total 90 days per year)

• International teams. Teams that go outside Pan-Baltic borders where people value challenging work together with good humour and having fun

• More vacation. Additional week of vacation are available to all employees who have been in the company for 1 year or more

• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states as well as Health days in case of your absence due to sickness without a doctor's note needed

• Wellbeing. Access to tools and resources that help to feel good and be productive at work and in life

• Professional growth. Internal and external training programs, workshops, conferences, online training etc.

• Gross salary. 2880-3900 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is 16th of October. We are looking for a candidate primarily already located within the Baltics please apply with your CV in English and PDF format!