Provide technical support and empathetic care to patients using diabetes management systems via phone, email, and chat. Manage customer profiles, process re-orders, and ensure compliance with medical data protection standards.
Location: Remote (Mandatory residency and location in Portugal)
Employment Type: Full-Time (Permanent Contract)
Quick Overview: Compensation & Schedule
Base Salary: EUR 1,100 gross per month (paid 14 times per year including holiday and Christmas allowances)
Meal Allowance: EUR 7.63 net per working day (loaded onto a corporate meal card)
Work Schedule: 5 days a week, 8 hours a day, operating on 24/7 rotative shifts (with advance scheduling provided)
Equipment Provision: All necessary work equipment (corporate laptop, headset, and technical peripherals) is fully provided by the company
Comprehensive Role Overview
We are currently recruiting a highly motivated, empathetic, and professional German-speaking Customer Advisor to join our premier remote healthcare support operations in Portugal. In this specialized role, you will serve as a vital pillar of support for patients, caregivers, and medical professionals relying on advanced diabetes management systems, continuous glucose monitoring technology, and life-improving therapeutic supplies.
Your primary mission will be to ensure that every individual contacting our support lines receives not only technical clarity but also deep human empathy and reassurance. If you possess exceptional communication skills, a natural inclination toward helping others, and desire a stable, fully remote career based anywhere within the beautiful borders of Portugal, this position offers an unparalleled professional journey.
Detailed Scope of Responsibilities & Daily Duties
Inbound Patient & Customer Care: Manage incoming inquiries via voice calls, emails, and live chat channels with utmost professionalism, ensuring prompt and accurate resolution for all diabetes care product queries.
Technical Guidance & Device Troubleshooting: Assist users through the intricate setup, configuration, and daily operation of specialized medical hardware and software tools. Break down complex troubleshooting steps into clear, easy-to-understand instructions.
Account Maintenance & Compliance: Update customer database profiles, process re-orders, handle logistics inquiries, and manage sensitive health data in strict compliance with European data protection regulations (GDPR) and internal medical standards.
Cross-Functional Collaboration: Partner closely with quality assurance analysts, shift supervisors, and medical coordinators to continuously refine our service delivery metrics and escalate critical patient cases appropriately.
Empathetic Communication: Navigate sensitive health-related conversations with emotional intelligence, patience, active listening, and unwavering discretion.
Candidate Profile & Mandatory Requirements
Linguistic Mastery: Native or professional fluent command of German (written and spoken) coupled with a minimum of B2-level English for internal training systems and corporate communication.
Residency & Work Authorization: Mandatory legal residency and physical location within Portugal (a strict prerequisite for tax compliance and remote employment contract execution).
Core Competencies: Outstanding interpersonal communication skills, elevated resilience, high empathy, and a proven ability to remain calm under pressure.
Technical Proficiency: Comfortable multitasking across multiple customer relationship management (CRM) systems, databases, and communication software simultaneously.
Workspace Environment: A quiet, distraction-free home office setup complemented by a reliable, high-speed broadband internet connection.
Remuneration, Financial Structure & Perks
Guaranteed Base Earnings: EUR 1,100 gross per month, disbursed 14 times annually to maximize your yearly income potential.
Daily Meal Benefit: EUR 7.63 net per working day via a dedicated meal card for grocery or dining use.
Complete Hardware Setup: Zero out-of-pocket costs for your workstation; we ship a fully prepared professional hardware kit directly to your home in Portugal.
Structured Career Pathways: Benefit from clear internal promotion frameworks designed to transition high performers into leadership, quality coaching, or project management roles.
Thorough Paid Onboarding: Complete a comprehensive, fully paid initial training program that prepares you completely before you ever interact with live customers.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
