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AI Summary
Where you’ll work:
Guatemala City, GU, GTCustomer Care & Success at GoTo
At GoTo, our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to make support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience. Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products.
Your Day to Day
As a Sr Field Service Engineer, you will:
• Be responsible to ensure customer network environment compatibility with our UCC Products
• Onboard accounts inside of company SLAs.
• Support field operations by diagnosing technical issues, optimizing system performance across customer environments.
• Collaborate with Engineering, IT, Operations, and cross-functional teams to implement scalable technical solutions and improve departmental processes and efficiency.
What We’re Looking For
As a Sr Field Service Engineer, your background will look like:
• 3+ years of experience in field service engineering, telecommunications, networking, systems support, or related technical roles.
• Strong technical experience in networking and telecommunications or software development and systems integration.
• Hands-on experience with networking technologies and certifications such as CCNA or CCIE, along with programming experience in JavaScript, Java, and Python.
• Ability to troubleshoot complex infrastructure, telecommunications, and system issues while supporting integrations, automation, and operational support activities.
• Excellent written and verbal communication skills in English (B2+), strong teamwork skills, and flexibility to support occasional weekend or after-hours operational needs in a fully remote environment based in Guatemala.
What We Offer
At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:
- Comprehensive health benefits
- Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
- Tuition reimbursement and access to instructor-led and on-demand learning and development programs
- The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching
- Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching
We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.
Specific benefits and offerings may vary by country in line with local regulations and market practices.
At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more.
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