Senior Director Service Delivery
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AI Summary
R1 delivers technology-enabled solutions that improve patient experience and financial performance for hospitals, health systems, and medical groups. Leveraging revenue cycle expertise, analytics, AI, automation, and workflow orchestration, R1 helps healthcare organizations drive measurable operational results.
The Senior Director of Client Service Delivery leads client delivery operations, strengthens executive relationships, and drives service excellence across assigned accounts. Serving as a key liaison between Customer Partners and Operations, this leader translates client priorities into performance insights, actionable strategies, and operational improvements. The ideal candidate brings deep healthcare revenue cycle expertise, strong analytics, and executive-level influence.
Here’s What You Can Expect
Develop executive-ready presentations and client updates aligned to business priorities.
Serve as a functional and technical expert supporting strategy, best practices, optimization, and transformation initiatives.
Lead performance analytics and reporting to communicate results, trends, risks, and opportunities.
Translate insights into actionable strategies, remediation plans, and performance improvements.
Align client and internal teams around shared goals, partnership strength, and accelerated outcomes.
Identify opportunities to improve service delivery, operational performance, and revenue cycle results.
Partner with R1 operations and functional leaders to assess performance, mitigate risk, and drive execution.
Support development and growth of the Revenue Cycle Team.
Perform other duties as assigned.
Qualifications
Bachelor’s degree required; equivalent experience may be considered.
Experience Level
10+ years of experience, including 7+ years in management.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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