Senior Director Customer Insights and Analytics (CI&A) LillyDirect

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us. 

Organization Overview

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives. Lilly is making transformational investments in direct-to-consumer healthcare delivery through LillyDirect and other digital health initiatives. LillyDirect’s mission is to deliver a world-class consumer healthcare experience by transforming how patients access Lilly’s innovative medicines and digital health solutions through an end-to-end consumer health platform.

Position Overview

Customer Insights and Analytics (CI&A) is focused on improved patient and business outcomes through strategic and innovative insights grounded in data and analytics. The Senior Director CI&A LillyDirect will build and lead the team responsible for delivering analytical insights that drive LillyDirect business decisions in the U.S. and outside the United States (OUS), while also providing leadership, technical guidance and career development support for individuals in their organization. This role will assume strategic and people leadership of Lilly's existing LillyDirect data strategy function and will scale that foundation into a broader analytics organization serving U.S. and OUS markets. This role reports to the CFO of LillyDirect.

Key Responsibilities

Strategic Partnership

• Develop and implement a comprehensive analytics strategy for LillyDirect, with a consumer-first, and AI-first approach, aligned with business goals.
• Set the strategic direction and roadmap for LillyDirect analytics, providing oversight and thought leadership to direct reports accountable for day-to-day execution, including dashboard development, KPI tracking, and cross-functional data partnership with CI&A, Tech@Lilly, and Finance.
• Work closely with both the Chief Product and Technology Officer and the Sr Vice President and Chief Marketing Officer LillyDirect to define the analytical agenda for the LillyDirect product and marketing functions – setting priorities for what data is captured, what questions are investigated, and what insights are acted upon.

People Leadership – Build and Lead a World-Class C&IA Team

• Scale and lead a team of business analysts capable of operating with the speed and agility of a health-tech company who support LillyDirect in the delivery of high-impact insights to the organization for US and OUS markets.
• Develop a pipeline of analytics talent and leadership, and contribute to an inclusive community of expert practitioners through recruiting, training, coaching, and retaining top talent
• Ensure the team delivers business recommendations and solutions that are supported by solid evidence, grounded in analytics
• Promote a culture of accountability and operational excellence by ensuring CI&A team delivers work on time and maintain an operations calendar
• Partner with Lilly BI&A organization to replicate and/or share best practices

Business Integration

• Provide objective data used to measure business performance for the overall LillyDirect business as well as specific parts of the business
• Influence business decisions and deliver data-driven insights to the LillyDirect leadership team that help more patients
• Influence LillyDirect leaders on the effective adoption of analytics recommendations and solutions
• Engage fully with business teams by providing an objective perspective and facilitating data-driven decision making
• Proactively bring recommendations and solutions to the business to improve outcomes
• Champion efforts to challenge the status quo and drive solutions that help LillyDirect reach its goals

AI and Analytics Product Use

• Own the development and delivery of AI tools and analytics products from concept to launch, ensuring they meet business and internal customer needs
• Ensure the quality and reliability of analytics products through rigorous testing and validation by the CI&A Team

Basic Qualifications

• Bachelors degree 
• 5+ years leading analytics teams
• 10+ years of experience in analytics, data science, statistics, or computer science
• Hand on experience with SQL and at least one modern BI/visualization platform (e.g., Tableau, Power BI, Looker)

Preferred Qualifications

Prior Experiences

• MBA or equivalent advanced degree
• Analytics or data science leadership experience within an ecommerce, healthcare technology company, digital health platform, or health-tech startup/scale-up.
• Experience with direct-to-consumer or direct-to-patient business models, including e-commerce, subscription, or marketplace economics.
• Candidates with experience spanning both health-tech and pharma environments are especially valued.
• Demonstrated ability to build and lead business analytics teams in fast-paced, high-growth environments
• Experience with cloud data warehouses and product/experimentation analytics tool for consumer-facing A/B testing and cohort analysis

Skills

• Demonstrated ability to think strategically and work in a fast-paced, ambiguous environment and manage multiple priorities
• Excellent written and verbal communication skills, with the ability to communicate analytics concepts clearly to collaborators at all levels and to influence senior decisions
• Consistent record of using data to drive decision-making
• Demonstrated success leading and delivering complex projects across highly matrixed, multi-functional teams
• Possess broad awareness of advanced analytics areas such as: design of experiments, artificial intelligence (AI), machine learning (ML), natural language processing (NLP), optimization, and predictive analytics
• Working knowledge of healthcare data privacy and regulatory requirements (e.g. HIPAA) and experience embedding privacy-by-design and data governance practices into analytics products built on consumer health data
• Demonstrates a growth mindset; builds systems and processes designed for scale while remaining flexible enough to adapt to a fast-moving health-tech environment.

Location

• Flexible, with a preference for South San Francisco or the West Coast. Candidates must be willing to work PST hours.

Additional Information:

• Travel: up to 10%, primarily domestic travel depending on business need
• Lilly may provide support for or sponsor work authorization or visas for this role for internal applicants only.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Women’s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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