The Senior Director, Change Management Activation Lead is accountable for driving adoption and sustained behavior change across USPAH’s digital transformation initiatives. This role ensures that leaders and employees are prepared to adopt new processes, capabilities, and ways of working in a coordinated and effective manner. The Change Activation Lead partners closely with business leaders, Program Leads, and enablement functions to integrate change management into delivery plans rather than treating it as a standalone activity. This role is also responsible for managing platform modernization, change capacity, mitigating resistance, and ensuring that transformation outcomes are realized and sustained over time.

Responsibilities

• Own the end‑to‑end change management strategy across platform modernization and transformation initiatives.

• Partner with business and transformation leaders to align change approach to enterprise strategy and operating model goals.

• Lead change impact assessments to identify affected roles, behaviors, and organizational implications.

• Develop and execute integrated change plans spanning leadership alignment, employee engagement, communications, training, and reinforcement.

• Establish and manage a change governance model, including readiness checkpoints and escalation mechanisms.

• Partner with Program Leads to embed change activities into delivery milestones and release plans.

• Assess organizational readiness and change capacity; proactively identify and mitigate adoption risks.

• Build and enable a change network (e.g., sponsors, champions, power users) to support adoption and feedback loops.

• Partner with Communications and Training leads to ensure consistent, role‑based messaging and enablement.

• Monitor adoption metrics, qualitative feedback, and sentiment trends; adjust strategies as needed.

• Support go‑live and post‑deployment stabilization by reinforcing new behaviors and ways of working.

• Ensure change documentation, ownership, and sustainment plans are in place post‑deployment.

• Capture lessons learned and continuously improve change practices across transformation waves.

• Ability to operate in a dynamic, time‑bound transformation environment.

• Ability to support extended hours during critical deployment and go‑live periods.

• Travel as required to support leadership sessions, workshops, and readiness activities.

Education and Work Experience

• Minimum of 10–12 years of experience leading organizational change management or enterprise transformation initiatives.

• Bachelor’s degree required; MBA or other advanced degree preferred.

• Demonstrated experience driving adoption across complex, multi‑workstream programs.

• Proven ability to partner with senior leaders and influence behavior change in matrixed environments.

• Certification in change management, project management, or Agile methodology (e.g., Prosci or equivalent) preferred.

Skills and Knowledge

• Deep expertise in organizational change management principles and methodologies.

• Strong ability to influence leaders and employees through ambiguity and transition.

• Excellent facilitation, communication, and stakeholder management skills.

• Ability to balance empathy with accountability in driving adoption.

• Strong analytical skills to assess readiness, risk, and adoption effectiveness.

• Comfort operating in fast‑paced, high‑visibility transformation environments.

• Experience with large ERP systems (SAP) a plus.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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