Senior Director - Applications & Service Delivery

Our not-so-secret sauce. 

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as our Senior Director - Applications & Service Delivery at MMA. 

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm. 

A day in the life. 

As Senior Director - Applications & Service Delivery, you will lead the teams responsible for delivering, supporting, and enhancing a portfolio of enterprise business applications and Salesforce-based solutions across MMA. Leading cross-functional teams of managers, software engineers, technology administrators, and contract resources across onshore and offshore locations, you will oversee the Salesforce platform (MMAForce), custom-built applications, SaaS solutions, and related third-party integrations. This role is critical to ensuring MMA’s application ecosystem is secure, scalable, resilient, and aligned to business priorities. 

Working closely with business leaders, Product teams, Business Relationship Management, Service Delivery Leadership, Product Owners, and IT Senior Leadership, you will shape and execute technology strategy across Sales, Marketing & Communications, and other core MMA functions. You will drive engineering excellence, platform optimization, integration strategy, and modernization efforts while ensuring high-quality delivery and dependable application support. 

Success in this role requires a leader who can balance strategic vision with execution, build strong business and technology relationships, and champion secure, modern delivery practices and MMA’s ways of working. Reporting to the Enterprise Applications and Service Delivery Lead, you will be accountable for developing high-performing teams and ensuring the application portfolio delivers measurable business value and operational stability. 

Key Responsibilities: 

• Lead application delivery and support for one or more MMA business domains, with accountability for the performance, stability, and continuous improvement of Salesforce-based solutions, custom-built applications, SaaS platforms, and related integrations. 

• Provide strategic leadership for software engineering and application operations, ensuring teams deliver secure, scalable, high-quality solutions that align with MMA standards, business priorities, and long-term technology strategy. 

• Drive modernization and continuous improvement through strategic planning, roadmap development, and execution across application platforms, delivery practices, and supporting technologies. 

• Oversee end-to-end solution development and delivery, including technical direction, engineering practices, SDLC execution, quality oversight, and delivery performance across multiple teams and initiatives. 

• Ensure strong integration and interoperability across platforms, applications, APIs, and third-party solutions to support efficient business processes, reliable data flow, and speed to value. 

• Build, lead, and develop high-performing teams, including leaders, engineers, administrators, and contract resources, by fostering accountability, collaboration, innovation, and continuous learning. 

• Partner closely with business, product, and technology leaders to strengthen alignment, shape priorities, and deliver measurable business value across Sales, Marketing & Communications, and other supported MMA domains. 

• Manage operational, financial, and vendor performance for the function, including budgets, external partners, service levels, and collaboration across the broader Applications & Service Delivery and Marsh Technology leadership teams. 

Our future colleague. 

We'd love to meet you if your professional track record includes these skills: 

• Significant experience leading software engineering, application development, and support teams at scale, including managers, individual contributors, and contract resources, with a strong focus on coaching, performance management, and organizational leadership. 

• 10+ years of experience leading technical teams and leaders across multiple platforms, products, and delivery initiatives in complex enterprise environments. 

• Strong Salesforce platform expertise, including configuration, customization, administration, custom development, integrations, and platform optimization. 

• Proven success leading enterprise application delivery across custom-built applications, SaaS platforms, and cloud-based solutions, with a focus on quality, resilience, and business value. 

• Deep experience with system integration and modernization, including APIs, third-party application interfacing, software migrations, and enabling seamless data flow across platforms. 

• Strong command of engineering and operational best practices, including coding standards, secure development, compliance, performance optimization, DevOps practices, and modern cloud environments such as Azure, AWS, or similar platforms. 

• Experience managing vendors and external partners, including performance oversight, service expectations, and alignment with business and technology objectives. 

• Excellent communication, collaboration, and problem-solving skills, with the ability to lead through complexity, influence stakeholders, translate technical concepts for business audiences, and manage multiple priorities effectively. 

These additional qualifications are a plus, but not required to apply: 

• Bachelor's degree in computer science, information technology, business administration, or a related field, or equivalent relevant experience. 

• Advanced Salesforce certifications (e.g., Salesforce Application Architect, Development Lifecycle and Deployment, Platform Developer II). 

• IT Leadership experience in large-scale enterprise technology operations. 

• Experience supporting system integrations, data consolidation, and platform support during mergers and acquisitions. 

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you. 

Valuable benefits. 

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work. 

Some benefits included in this role are: 

• Generous time off, including personal and volunteering 

• Tuition reimbursement and professional development opportunities 

• Remote work 

• Charitable contribution match programs 

• Stock purchase opportunities 

Who you are is who we are. 

We embrace a culture that celebrates and promotes the many backgrounds, heritages, and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. 

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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