Senior DevOps Engineer

Location: Poland – 100% remote or hybrid from one of our offices in Szczecin or Warsaw

Contract: B2B or UoP
Salary: 21.000–32.000 PLN/month (B2B) or 17.400–26.500 PLN gross/month (UoP)

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:

• Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1

• We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024.

• We currently rate at 4.7/5 in both Shopify and G2.

• Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! 🌍

• Every month, our widget is viewed by 350 million unique users, which is 4% of the global population.

• Currently, we hire over 150 fantastic people.

About the role

We're looking for a Senior DevOps Engineer to join a close-knit team responsible for infrastructure and the Internal Developer Platform. We treat our platform as a product - your job will be to understand the needs and provide the tools and environment so that developing, testing, and maintaining our apps is easy and frictionless. This isn't a role for someone who wants to sit in isolation with infrastructure - we're looking for someone who enjoys working with people, builds bridges between teams, and looks at problems more broadly than just through the lens of servers. You'll have real influence over the shape of the infrastructure, platform, and tooling - a broad scope, not just "maintenance".

In this role, you will:

• Take care of the architecture - design, expand, and create highly available systems

• Develop our Internal Developer Platform through daily collaboration with development teams - pointing out optimal architectural solutions, helping launch new and existing services on Kubernetes and ArgoCD

• Develop tools and the ecosystem around the release process

• Automate repetitive, operational work

• Manage infrastructure as code (IaC) using Terraform and Atlantis

• Own the operational side of things: monitoring, alerting without noise, runbooks, and building scalable, resilient systems

• Take part in R&D projects and introduce new technological solutions

Must have:

• Senior-level experience (3+ years)

• Experience building infrastructure based on Kubernetes

• Automation-oriented mindset - knowledge of Bash and Python will be a plus

• Experience working in a Linux environment (regardless of distribution)

• Solid knowledge of technologies and protocols like HTTP, TCP, and DNS

• Practical knowledge of AWS (or GCP or Azure)

• Familiarity with Infrastructure as Code tools (including Terraform) - the less time and effort it takes you to provision infrastructure from scratch, the better

• Strong communication skills and a genuine willingness to collaborate closely with development teams

• Openness, technical curiosity, and a habit of following what's happening in the industry

Nice to have:

The ability to work in one of the following technologies will be an added advantage:

• MySQL and/or PostgreSQL

• RabbitMQ

• Redis

• Elasticsearch

• Experience with applications based on PHP or NodeJS

Additionally:

• Experience working in a product company 

• Experience with infrastructure supporting machine learning applications

• Familiarity with modern application architecture best practices (scalability, healthchecks, cost-aware resource usage)

What we offer:

• 100% remote work

• 26 days off guaranteed in a year

• Great development opportunities - company-supported courses and conferences

• Individual work tools - MacBook Pro, Dell screen, JBL headphones. You can tailor the equipment to your needs!

• Mental well-being program - individual therapy sessions and resources for employees

• Sport & wellness benefit

• Private medical care

• Free access to one of the most popular e-book/audiobook services

• Regular social events (company-wide offsites, team events)

• Budget for 1:1 English language classes

What happens when you send your CV?

1. Screening call with a Recruiter

2. Interview with the Head of Infrastructure and a Recruiter 

3. Practical task

4. Technical interview with the Infrastructure team

5. Offer and fireworks 🎉

Diversity Statement

One of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.4/5

81% recommend us to a friend👇

Read our reviews