Senior Customer Success Manager (m/f/d)
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AI Summary
Manage strategic enterprise customers through onboarding, adoption, and retention to ensure long-term value. Act as a trusted advisor to board offices and senior stakeholders while improving internal CS processes and playbooks.
Your mission
As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management.Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.
Your responsibilities:
- Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
- Lead implementation and change projects with multiple stakeholders
- Consult customers on governance, meeting preparation, collaboration, and decision-making processes
- Facilitate onboarding sessions, workshops, trainings, and enablement formats
- Identifyadoption risks and develop clear actions to increase usage and customer value
- Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
- Share customer feedback and insights with Product, Tech, Sales, and Leadership
- Improve CS processes, playbooks, and scalable enablement materials
Your profile
- Based in Germany
- Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
- Experience working with enterprise customers and complex stakeholder structures
- Strong communicationand stakeholder management skills in German and English
- Ability to consult customers, lead workshops, and translate complexity into clear next steps
- Structured, proactive, hands-on, and customer-first mindset
- Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus
Why us?
- 100% remote work and flexible working hours
- High ownership in a fast-growing SaaS company
- Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
- Close collaboration with enterprise customers and senior stakeholders
- Transparent, trust-based culture with fast decision-making
- 2–3 offsites and workshops per year
- Clear development paths and a steep learning curve
About us
Boardwise was founded in 2019 within Axel Springer with the mission to digitize and simplify boardroom operations. What began as an internal project has since evolved into a fast-growing independent SaaS company led by an experienced founding team with a strong background in startups and enterprise software.We help leadership teams and board offices of large organisations manage meetings and decision-making more efficiently, securely, and transparently. Our enterprise-grade solution is trusted by major organisations – including more than 30 % of DAX-listed companies, such as E.ON, BAYER, VW Financial Services, and ProSiebenSat.1.
At Boardwise, we’re not just building software – we’re redefining how high-level decisions are made in modern organisations. As a remote-first company with an international team, we offer real ownership, fast learning curves, and the opportunity to make an impact in a meaningful space.
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