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AI Summary
Build and maintain relationships with key stakeholders to ensure successful onboarding and adoption for enterprise clients. Drive customer retention and satisfaction while partnering with Sales to identify growth and renewal opportunities.
Who are we?
As AI changes how software is written, reviewed, and evaluated, Codility is helping customers rethink what great technical hiring looks like. We are also building Codility as an AI-native company, where teams are expected to use AI thoughtfully to improve how we work, support customers, analyse data, scale expertise, and build better products and processes.
Your role
As a Senior Customer Success Manager, you will build key relationships with your assigned accounts, successfully onboard new entreprise clients and manage all post-sales activities to increase customer satisfaction and retention.
As AI changes how software is written, reviewed, and evaluated, Codility is helping customers rethink what great technical hiring looks like. We are also building Codility as an AI-native company, where teams are expected to use AI thoughtfully to improve how we work, support customers, analyse data, scale expertise, and build better products and processes.
Your role
As a Senior Customer Success Manager, you will build key relationships with your assigned accounts, successfully onboard new entreprise clients and manage all post-sales activities to increase customer satisfaction and retention.
- Build, foster and identify relationships with key decision makers and stakeholders within customers business
- Ensure that a plan is in place with each customer for deployment, change management and adoption programs,
- Increase customer retention by conducting regular check-in calls for tactical items and performing business reviews
- Identify customer success metrics and actively work on achieving results to bring return on investment
- Partner with Sales to identify growth opportunities, map accounts to ensure the right stakeholders are in place and adequately prepare for renewal in advance
- Communicate in a timely manner with customers to ensure they are well informed about new product releases and guide through best practice
- Function as the voice of the customer and provide internal feedback on how Codility can better serve our business and enterprise customers
- You have worked extensively in a customer-facing role in technical and engineering-focused B2B SaaS
- Experience working with large enterprise customers and creating and building relationships with Engineering leaders
- Proven success with retention and client satisfaction
- You are curious and practical about AI, and already use it as part of how you work, think, analyse customer problems and improve your own productivity.
- A strong analytical foundation with the ability to manipulate and synthesise data to enhance customer experience and increase return on investment
- Being able to prioritise accounts based on thought out strategies.
- Confident in managing multiple accounts, projects and work streams concurrently without loss of quality or attention to detail.
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