Senior Consultant (Life Sciences)
We are looking for a Senior Consultant with deep expertise in the Healthcare & Life Sciences (HLS) sector—specifically focusing on Life Sciences—to help support our continued growth. In this role, you will review, analyze, and evaluate complex business systems, requirements, and domain-specific user needs across pharmaceutical, biotech, medtech, and clinical operations environments.
You will independently formulate and implement technology solutions—primarily leveraging Salesforce Life Sciences Cloud and the wider Salesforce ecosystem—that align with our clients' commercial, clinical, and regulatory strategies. The Senior Consultant is responsible for leading client workshops, mapping business processes, designing tech-enabled process improvements, building data models, and delivering detailed functional designs. You will lead key workstreams, manage discrete project engagements, and serve as a trusted advisor to Life Sciences leaders.
Role Responsibilities:
- HLS Solution Delivery: Design, configure, and implement custom solutions on Salesforce.com, with a primary focus on Salesforce Life Sciences Cloud (including capabilities supporting Commercial operations, Clinical Operations, Patient Services, and Provider/KOL engagement).
- Domain & Business Analysis: Facilitate discovery sessions, capture complex Life Sciences workflows (e.g., sample management, trial management support, patient onboarding, medical affairs), and translate them into functional design documentation, process flows, and technical requirements.
- Client & Team Leadership: Work collaboratively with cross-functional Coastal and client teams; exercise independent judgment on small-to-medium engagements or lead major workstreams on large enterprise transformations.
- System Design & Integration: Oversee Salesforce administration, configuration, data modeling, data migration, and integration strategy with enterprise Life Sciences platforms (e.g., ERP, Veeva, EHR/EMR systems, lab data feeds).
- Stakeholder Management: Drive consensus across diverse business stakeholders (Commercial, Clinical, Compliance, IT) through clear communication, workshop facilitation, and value-focused solution presentations.
Experience/Skills Required:
- 5–7 years of total professional experience, including at least 2+ years in consulting and direct experience delivering solutions within the Healthcare & Life Sciences (HLS) space.
- Life Sciences Expertise: Hands-on experience with Salesforce Life Sciences Cloud (or Health Cloud within Life Sciences contexts) and a solid understanding of industry processes across Pharma, Biotech, or MedTech.
- Salesforce Certifications: Active Salesforce Administrator certification required; additional certifications such as Health Cloud Accredited Professional, Salesforce Consultant (Sales/Service), or Data Cloud are highly preferred.
- Technical Architecture & Data Modeling: Proven ability to configure, administer, and architect data models within Salesforce to meet strict operational and data-governance standards.
- Enterprise Integration Awareness: Fundamental understanding of implementing and integrating enterprise platforms (CRM, ERP, clinical systems) in a Software as a Service (SaaS) environment.
- Client Communication: Exceptional verbal and written communication skills with the confidence to articulate technical solutions to both technical teams and Life Sciences business executives.
- Leadership & Independence: Demonstrated ability to take ownership of project deliverables, think critically, and lead workstreams with minimal direct supervision.
- Work Authorization: Must have full-time permanent US work authorization.
Additional Preferred Experience/Skills:
- Bachelor’s Degree preferred, or equivalent experience
- Business Process
- Process Flow Analysis
- Requirements Definition
- Configuration Workbook
- Data Models
- Detailed Functional Design
- Project Plan
- Seeks opportunities to develop professional skills
- Achieves one technical certification each quarter as specified by immediate supervisor/manager
- Travels with client or project team as needed
Why Coastal, and what we offer:
- Flexible working hours with an emphasis on a life-work balance (in that order!)
- Remote flexible work; “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA & Lexington, KY; travel as required to client locations
- Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage
- Competitive quarterly bonus opportunities
- Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses
- A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more
- Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events
- Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance
- Opportunities for accelerated growth, networking, and career guidance and support
- Trust, transparency and respect across all levels of the company
Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
