Senior Commercial Manager

• Senior Commercial Manager – Careem Shops (Jordan)

  About Careem Shops

  Careem Shops is a third-party marketplace inside the Everything App, connecting customers to a wide network of local partner stores—including supermarkets, pharmacies, florists, butcheries, electronics shops, pet shops, and more.

  Every order is picked and packed by the partner themselves, with our Captain network delivering it in 30 minutes. Our mission is simple: simplify and improve lives across the region, one order at a time.

  About the role:

  We are looking for a Senior Commercial Manager in Jordan to own the P&L for the entire Shops business in the Kingdom. This is a General Manager role in miniature: you will run merchant acquisition, partner store operations, and Captain economics end-to-end, reporting directly to the GM of Careem Shops (UAE & Jordan).

  You will inherit a business with strong foundations and a clear mandate to scale it—sustainably, and on your own numbers.

  What You Will Own

  1. P&L and Commercial Strategy

  • Full ownership of the Jordan Shops P&L.

  • Set and defend category strategy across supermarkets, pharmacy, flowers, butcheries, electronics, and other sub-verticals.

  • Build the annual and quarterly business plans, reporting performance and forecasts to the GM with public-company rigour.

  2. Merchant and Partner Store Operations

  • Lead merchant acquisition and account management across all categories, growing the base of local SMEs on the platform while improving mutual unit economics.

  • Own partner store operational standards (catalogue/menu quality, stock accuracy, and order-acceptance times) to safeguard our sub-25-minute delivery promise.

  • Partner with Category and Captain Ops teams to maintain high availability during peak demand and seasonal surges (e.g., Ramadan, back-to-school).

  3. Everything App Synergy

  • Collaborate with Careem Pay to ensure frictionless checkout and drive wallet adoption across Shops orders.

  • Partner with Captain Ops to protect delivery reliability and Captain earnings.

  • Identify cross-sell opportunities with Rides and Food to maximize customer lifetime value within a single Careem Super App session.

  4. People and Culture

  • Lead and develop a local team of commercial, operations, and category colleagues, hiring the next layer of Jordan Shops leadership.

  • Represent Jordan Shops in regional forums, ensuring local market realities directly inform Group strategy.

  What Success Looks Like

  Growth: GMV growth ahead of the market, quarter over quarter, without sacrificing contribution margin.

  Efficiency: Improved last-mile unit economics through smarter partner density, order batching, and Captain utilisation.

  Retention: A growing, loyal merchant base measured by repeat listings and reduced churn.

  Sustainability: A Captain network that views Careem Shops as reliable, well-paid work.

  What We Are Looking For

  • Experience: 8+ years in commercial, operations, or general management roles—ideally within quick-commerce, retail, or on-demand delivery.

  • Financial Acumen: Demonstrated P&L ownership with comfort being evaluated on GMV, AOV, and margin.

  • Market Knowledge: Deep familiarity with the Jordanian market, including consumer behaviour, the merchant landscape, and local regulations.

  • Mindset: A builder's mindset—hands-on with data, unfazed by ambiguity, and quick to execute solutions.

  • Languages: Arabic and English fluency is preferred.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.