Senior Collections Representative

Armstrong Transport Group is a third-party logistics provider headquartered in the vibrant South End neighborhood of Charlotte, NC, with additional locations in Alpharetta, GA, Boise, ID, and Chicago, IL. Using the power of innovative technology solutions, we create seamless connections for shippers and carriers while delivering exceptional customer experiences.

Armstrong Transport Group is seeking an experienced Senior Collections Representative to join our team. In this role, you'll take ownership of a portfolio of customer accounts, proactively manage outstanding receivables, resolve payment and billing issues, and partner with internal teams to keep accounts moving in the right direction.

We're looking for someone with a strong background in collections, accounts receivable, or billing who is comfortable digging into account discrepancies, identifying solutions, and following issues through to resolution. Direct collections experience is valuable, but we're also open to experienced billing professionals who bring strong attention to detail, problem-solving skills, and an interest in expanding into collections.

Duties & Responsibilities

• Manage a portfolio of customer accounts and proactively follow up on past-due balances.
• Contact customers by phone and email to secure payment and resolve outstanding receivables.
• Research account discrepancies, short pays, deductions, invoice issues, and billing disputes to identify and resolve payment delays.
• Negotiate payment arrangements within established company guidelines.
• Monitor aging reports and prioritize collection activity based on account status, balance, and risk.
• Maintain accurate and detailed documentation of collection efforts, customer commitments, disputes, and account activity.
• Partner with Sales, Billing, Accounting, and other internal teams to research discrepancies and reconcile account balances.
• Identify accounts requiring escalation and recommend appropriate next steps.
• Follow up on payment commitments and ensure agreed-upon timelines are met.
• Provide updates on collection activity, aging trends, high-risk accounts, and unresolved issues.
• Maintain professionalism and strong customer relationships while navigating difficult or sensitive collection conversations.
• Support special projects and process improvement initiatives as needed.
• Perform other related duties as assigned.

What We're Looking For

• 3+ years of experience in collections, accounts receivable, billing, invoicing, or a related financial operations role preferred.
• Collections experience is preferred but not required for candidates with a strong billing or accounts receivable background and an interest in collections.
• Experience researching and resolving billing discrepancies, payment issues, or account reconciliation matters.
• Strong attention to detail with the ability to identify discrepancies and follow issues through to resolution.
• Confident and professional written and verbal communication skills.
• Strong follow-up, negotiation, and problem-solving abilities.
• Excellent organizational skills with the ability to manage multiple accounts, priorities, and deadlines.
• Comfortable working with aging reports, account balances, percentages, discounts, and other financial information.
• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Ability to work independently in a remote environment while collaborating effectively across departments.
• Adaptable and comfortable working in a fast-paced environment where priorities may shift.

What Success Looks Like

A successful Senior Collections Representative is curious, thorough, and persistent. You don't simply identify that an account hasn't been paid - you dig into why, determine what is preventing payment, and work toward a resolution. You stay organized, follow through on commitments, and know when an issue needs to be escalated. Whether your background is primarily in collections or billing, you bring the attention to detail and ownership needed to keep accounts moving and help resolve issues before they become larger problems.

Benefits

Comprehensive benefits include medical, dental, vision, flexible spending and HSA options, effective the first of the month following hire. Additional benefits include paid time off, short- and long-term disability, and a 401(k) plan with up to a 3.5% company match.

Physical Demands & Work Environment

This is a remote, computer-based position. The role requires prolonged periods of sitting, regular use of a computer and telephone, and frequent verbal and written communication. The employee must be able to occasionally lift or carry items weighing up to 25 pounds.