Senior Business Operations Coordinator

Optum is seeking a Senior Business Operations Coordinator to join our team. Optum is a clinician-led care organization that is changing the way clinicians work and live

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

As a Senior Business Operations Coordinator supporting the Optum Behavioral Health psychologist team, you will provide timely, accurate administrative support for psychologist-led service review work. This role is responsible for entering service authorizations into proprietary electronic medical record and service management systems, sending letter assignment tasks, and communicating clinical determinations by phone to clinicians and outpatient practice locations. The position requires a detail-oriented, highly accountable individual who can work independently, learn new systems quickly, manage repetitive data-entry work with accuracy, and complete time-sensitive tasks with urgency.

Schedule: 40-hour work week Monday through Friday from 9am - 5pm CST.  The schedule will be determined upon hire.

Location: You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Support psychologist reviewers by sending letter assignment tasks, documenting task completion, and ensuring administrative follow-through occurs within required turnaround time expectations
• Enter service authorizations and related administrative information accurately into proprietary electronic medical record and service management systems. This work requires strong computer skills, attention to detail, documentation accuracy, typing proficiency, and the ability to learn new software and workflows quickly

• Call out clinical determinations to clinicians or outpatient practice locations in a professional, clear, and confident manner while accurately documenting the communication in applicable systems
• Prioritize daily work with a sense of urgency to support timely completion of psychologist administrative tasks, compliance expectations, and team workflow needs
• Willingness to learn new systems and take on new tasks as requested by management is essential
• Works independently

• Knowledge of HIPAA requirements and confidentiality expectations in a healthcare environment
• May act as a resource for others
• May coordinate others' activities
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED
• Advanced computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 2+ years of experience of data entry maintaining data accuracy
• 1+ years of experience in healthcare, managed care, behavioral health, or insurance environment
• Available to work 40 hours per week remotely and within standard business hours
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• Proven ability to accomplish multiple tasks in an environment with interruptions
• Confidence and professionalism when interfacing with clinicians, provider offices, internal team members, and other business partners.
• Familiarity with behavioral health services, service authorization processes, clinical determinations, or office workflows
• Typing proficiency and ability to navigate computer systems while speaking on the phone
• Mathematical ability sufficient to support accurate authorization entry, unit calculations, date ranges, and related administrative tasks

Soft Skills:

• Solid verbal, written and interpersonal skills
• Solid critical thinking skills, attention to detail, and proven ability to effectively solve problems while utilizing all-encompassing customer service skill sets
• Ability to work independently in a fast-paced environment, flexible and adaptable to changing situations
• Ability to demonstrate an appropriate level of assertiveness in performing work responsibilities and in making work related decisions
•  Ability to influence and negotiate through use of verbal, written and interpersonal means with a diverse group of people/disciplines at all levels of an organization
•  Ability to plan and prioritize effectively
• Ability to develop strong professional relationships while demonstrating a clear understanding of complex business structures
• Ability to speak clearly and concisely while conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment.  We comply with all minimum wage laws as applicable. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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