Senior Business Analyst with Salesforce

Xebia is a global AI-first, digital transformation, and engineering partner. With over 25 years of experience and a team of 5,000 professionals across 16 countries, we help organizations design and build scalable products, platforms, and data-driven solutions. 

We specialize in Artificial Intelligence, Data and Cloud, Intelligent Automation, and Digital Products, combining deep technical expertise with a strong focus on engineering excellence and a people-first culture.  

In the CEE region, we’re a team of nearly 1,000 experts delivering modern applications, data platforms, and AI solutions for clients such as McLaren, Aviva, Deloitte, Spotify, Disney, ING, UPS, Tesco, Truecaller, AllSaints, Volotea, Schmitz Cargobull, Allegro, InPost, and many, many more. We work with leading technologies including AWS, Azure, GCP, Databricks, and Snowflake, and combine strong engineering culture with a consulting mindset and a continuous focus on growth and knowledge sharing. 

You will be:

• defining the analytical approach for the project, setting the direction and ensuring that business objectives are achieved,
• participating in large and complex IT projects delivered by geographically distributed and culturally diverse teams,
• contributing throughout the full software development lifecycle – from concept and design through development and implementation to further enhancement and maintenance, often across parallel project streams,
• co-creating delivery plans and roadmaps while balancing business priorities with technical, contractual, project and operational constraints,
• representing the project team in interactions with internal and external stakeholders, providing the appropriate level of information and influencing business decisions,
• coordinating collaboration with business stakeholders to identify their actual needs and validate proposed solutions,
• working closely with UX Designers, Architects and development teams, taking responsibility for ensuring that the designed solution meets business requirements and is technically feasible,
• independently preparing and owning the Functional Analysis for the project stream, with the documentation written in Italian,
• documenting 16 interactions from a functional perspective, including the mandate lifecycle, the distinction between UTA and Edenred Italia, and the manual Treasury step,
• confirming the functional scope against section 1.1 of the empty annex and defining sanity test cases to validate the solution,
• analysing and documenting requirements related to SEPA Direct Debit and mandate management,
• facilitating stakeholder workshops to clarify, validate and align business needs,
• managing analytical complexity by identifying dependencies between modules, processes and workstreams, ensuring consistency of requirements and resolving potential conflicts.

Your profile:

• fluent Italian, including the ability to prepare functional documentation and facilitate business discussions in Italian,
• fluent English,
• strong knowledge of and hands-on experience with the Salesforce Platform,
• practical knowledge of SEPA Direct Debit and mandate management,
• extensive experience as a Business Analyst and/or Product Owner, with a proven track record of delivering successful outcomes across different industries,
• extensive experience in large and complex IT projects delivered using agile, hybrid or other adaptable methodologies,
• experience working throughout the full software development lifecycle and across multiple project streams,
• excellent communication and stakeholder management skills, including experience in leading cross-functional meetings, facilitating workshops and engaging with stakeholders at different organisational levels,
• demonstrated ability to select, tailor and apply analytical tools and methods according to the specific needs of a project,
• solid technical understanding and the ability to collaborate effectively with business stakeholders, developers, architects and UX teams,
• the ability to quickly understand industry-specific processes, terminology and business contexts,
• a strategic mindset and the ability to balance business priorities with technical, contractual and operational constraints,
• strong ownership and leadership skills, combined with an independent, confident and goal-oriented approach,
• the ability to remain focused and effective in dynamic and rapidly changing project environments,
• familiarity with emerging technologies would be an asset,
• practical experience using AI-powered assistants (e.g. ChatGPT, Claude, Copilot Chat, or similar) to improve productivity, quality, or decision-making in analysis and software delivery.

Work from the European Union region and a work permit are required.

Nice to have:

• experience applying GenAI in a more structured way within the SDLC, including defined workflows, prompt patterns, or tool integrations embedded into daily analytical and documentation work,

• interest in and familiarity with emerging AI-driven practices (e.g. automation of analysis tasks, AI-supported documentation, or workflow optimization), with a willingness to explore and experiment beyond standard approaches.

Recruitment Process:

CV review – HR call – Interview – Client Interview – Decision