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Senior Business Analyst / Scrum Master
Cisive
Full-Time | Remote | Product & Technology
About the Role
Cisive is a leading provider of compliant background screening solutions serving mid-market businesses, nonprofits, and healthcare organizations. This is a dual-function role for a sharp, collaborative professional who thrives at the intersection of analysis and agile delivery. You will serve as both the primary Senior Business Analyst and Scrum Master for a cross-functional team supporting our Drug Testing & Occupational Health, Government, and Transportation clients driving clarity from discovery through delivery in a compliance-sensitive, regulated environment.
Business Analyst Responsibilities
- Partner with product owners and stakeholders to elicit, document, and validate business requirements across Cisive’s background screening workflows
- Translate complex business needs into clear, actionable user stories, acceptance criteria, and process flows — with particular attention to FCRA compliance requirements
- Conduct gap analyses, workflow assessments, and process mapping across screening product areas including criminal, verifications, civil, medical, MVR, and drug screening
- Maintain a well-groomed, prioritized product backlog in collaboration with the Product Owner
- Facilitate discovery sessions, workshops, and stakeholder interviews to align on scope and intent
- Serve as a liaison between business stakeholders and the development team to ensure shared understanding
- Define and track KPIs and success metrics for delivered features and solutions
- Produce high-quality documentation including BRDs, process diagrams, data flows, and user journey maps
- Support UAT by developing test scenarios, coordinating with QA, and managing stakeholder sign-off
Scrum Master Responsibilities
- Facilitate all scrum ceremonies: sprint planning, daily standups, sprint reviews, and retrospectives
- Shield the team from external interruptions and protect sprint commitments
- Track and communicate sprint velocity, burndown metrics, and team capacity
- Coach team members on agile principles and continuous improvement practices
- Identify and actively remove blockers, escalating impediments when necessary
- Foster a psychologically safe, high-trust team environment rooted in agile values
- Report sprint health and delivery progress to leadership and key stakeholders
- Continuously improve team processes through retrospective action items and experimentation
Required Qualifications
- 5+ years of business analyst experience
- 2+ years acting as a Scrum Master or agile lead
- Strong proficiency with Jira and agile tooling
- Experience writing user stories and BRDs
- Exceptional facilitation and communication skills
- Ability to manage competing priorities across dual roles
Preferred Qualifications
- CSM, CSPO, or equivalent Agile certification
- CBAP or PMI-PBA certification
- Experience in regulated or compliance-sensitive industries (FCRA, background screening, or HR-tech (preferred)
- Familiarity with process documentation tools (e.g., Confluence)
- Background in SaaS or product-led organizations
- Experience with Claude
Key Competencies
- Critical thinking
- Stakeholder management
- Servant leadership
- Conflict resolution
- Data-driven mindset
- Agile delivery
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