Senior Associate, HR Service Center

I. Job Summary

Provides HR Administrative assistance to all employees. Handles incoming calls, emails and in person meetings with employees regarding inquires across all internal HR policies, practices and procedures. The role will be responsible for receiving, routing, resolving and properly documenting and closing all inquiries in an accurate and timely manner. Interacts cross functionally with other Centers of Expertise (COEs) and People Solutions Partners (PSPs), and various other departments to ensure handoffs, communication and interactions are customer focused, seamless and of the highest quality.

II. Essential Duties and Responsibilities
 

• Handles incoming telephone calls / emails in accordance with service model.
• Responds to general inquiries concerning transition activities in accordance with established policies and procedures.
• Creates electronic record to capture customer interactions; provides quality service and resolve efficiently.
• Assist with customer escalations and issues resolution, assisting others on the PSC team.
• Assist in training of new associates and team members.
• May provide assistance with and/or lead People Support Center projects, as needed, to support both internal and external business partners.
• Coordinates with internal shared services to ensure all aspects of transitions are covered including payroll, benefits, recruiting, etc. May perform administrative duties specific to department such as conducting research, updating standard templates and reports, and preparing collateral materials.
• Establishes and maintains record keeping and filing systems; classifies, sorts and files correspondence, records and other documents.
• Processes all salary changes due to merit increases, promotions, or range adjustments. Ensures that all necessary information has been received, information accurately entered into the online system. Reviews and submits updates for the HRIS and provides reports as needed.
• Answers routine payroll/Kronos questions for managers and employees and assists with problem solving. Acts as a liaison between employees and the service center to resolve problems and clarify questions or concerns.
• Answers benefits questions for managers and employees and assists with problem solving. Acts as a liaison between employees and benefits and risk management to resolve problems and clarify benefits.
• Ensures that all necessary forms and documentation are completed for any leave of absence, short term or long-term disability claims, worker’s compensation claims and ADA accommodations. Ensures that all parties (Managers, HR, etc.) are kept informed, and that proper follow up is conducted.
• Ensures all necessary new hire forms and documents are completed and returned. Enters new employee information into computer data base, working closely with Payroll, IT, and Security (I-9, employee badge). Sets up all necessary personnel files, answers questions, and follows up as needed.
• Assists with processing of terminations. Processing final paycheck and vacation payouts. Answers questions from managers or employees on the termination process.
• Participates as an active member of one or more cross-functional special project teams.

III. Qualifications 

A. Required Qualifications 
 

• High School Diploma or GED (accredited)
• 4 years of relevant work experience
• SHRM Certified Professional (SHRM-CP) SHRM Certified Professional (SHRM-CP) credential and
• Professional in Human Resources (PHR) PHR Certification, etc.

B. Preferred Qualifications 


IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this position across the U.S is $22.50 - $26.50 per hour. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. 

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site. 

 

If this sounds like the opportunity that you have been looking for, please click Apply.

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.