Senior Associate, Community Partnership Operations

About the Team

Ophelia's Community Partnership Managers (CPMs) are the boots-on-the-ground function of our B2B growth strategy, building and managing relationships with community-based organizations, health systems, payors, and correctional facilities who refer patients into Ophelia's care. The team has grown from 3 CPMs in January 2026 to 10+ today, expanding across Pennsylvania, New Jersey, and New York, with additional markets on the horizon. Each CPM owns a territory end-to-end (sourcing new partnerships and managing existing ones) and the team as a whole has driven steady, organic growth in patient referral volume as it's scaled.

About the Role

Team growth has outpaced the operational support model built for a much smaller team. We need someone who can absorb the recurring, high-volume work that currently sits with the Sr. Director of Partnerships (e.g., 1:1 action items across a growing team, playbook upkeep, CRM hygiene, and fast-turnaround data requests) so that CPMs have the support to maximize their impact in the field. 

This role is ideal for someone who's equally comfortable being the project manager to chase down loose ends and the analyst who can pull an insightful dataset to guide decision making. You'll work directly with the Sr. Director of Partnerships and touch every part of the CPM function. 

What you'll do:

Execution & Follow-Through

• Request Ownership: Drive action items from the Sr. Director's weekly CPM and cross-functional meetings, plus other one-off needs from the team, end-to-end. 
• Collateral Management: Curate the team's partner-facing collateral library (e.g., organizing existing materials, flagging what's outdated, and making light updates directly). 
• Tracking & Visibility: Maintain a single running log across 10+ reps' worth of requests so nothing falls through the cracks.

Playbook Ownership & Documentation

• Playbook Upkeep: Own the weekly review cycle for the CPM playbook; keeping it accurate and structuring new content as the team scales into new markets.
• Source of Truth: Maintain it as the team's genuine source of truth, not just a reference doc.

Data, Analytics & Systems Ownership

• Ad Hoc Analysis: Pull and analyze large datasets from BI tools (e.g., Lightdash) and Google Sheets to answer one-off questions
• Dashboard Monitoring: Monitor existing dashboards for accuracy and flag anomalies.
• CRM & Data Hygiene: Own CRM cleanup and data hygiene (such as deduplicating records, fixing mis-tagged accounts, and keeping partner/referral data reliable). 
• Data & Product Request Management: Manage the intake and lifecycle of data and product requests from CPMs and the Sr. Director, acting as the point of contact with data/engineering through to resolution.
• Skill Growth: Over time, partner with the data team on more complex analyses and grow into owning dashboards directly.

What we're looking for:

• 2-4+ years of operations/data experience in operations, business analysis, or a similar analytical role.
• Comfortable with ambiguity: In this role, you'll often start with a vague ask and need to dig, talk to people, and scope it yourself. 
• Independent operator: Can run a system — a tracker, a dataset, a playbook — end-to-end with minimal oversight.
• Data fluency: Strong Excel/Google Sheets skills (e.g. pivot tables, VLOOKUP) and comfort pulling and structuring large datasets in BI tools (Lightdash, Looker, Tableau, or similar).
• Stakeholder coordination: Turns vague asks into well-scoped requests and follows through to resolution.
• Data-driven execution: Uses data to flag anomalies and spot gaps — not just report numbers, but catch what's wrong with them.
• Clear communicator: Translates between CPM field needs, data/engineering priorities, and Sr. Director calls to keep things moving without constant check-ins.
• Growth mindset: Curious and eager to learn new tools and workflows; captures what you learn so the team benefits.
• Mission-driven: Passionate about improving access to care for underserved populations.

Preferred:

• High-growth healthtech startup experience preferred.
• Exposure to OUD/SUD treatment, behavioral health, or healthcare operations
• Experience with CRM systems and data hygiene/cleanup work.
• Sales or pipeline management experience (directly or indirectly)  – a plus but not required!

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