Senior Account Manager – Tieto Tech Consulting (m/f/d)

Tieto Tech Consulting is looking for a highly skilled and motivated Senior Account Manager, a professional who will join a project within a Telecom Team for our respectful client BICS.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe! Grow your expertise through interacting with A-level mobile carriers from all over the world. Get your hands on the vast network with on land, underwater, and space points of presence. Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth! Tieto-BICS team has been growing since 2010… and we are looking forward to grow with you!

Develop your telecom expertise in diverse portfolio of BICS products, including Voice, Cloud, Signaling, LTE, IoT, etc.

Enjoy unmatched growth opportunities with BICS vast network and customers around the world.

Tieto - BICS team has been growing since 2010… and we are looking forward to growing with you!

In this role, you will be responsible for driving revenue and margin growth across an existing portfolio of European telecom operators and wholesale carriers, working with voice, Cloud Communications, and anti‑fraud solutions, covering the European region as part of the Europe Transactional team and focusing on developing relationships with existing customers.

Responsibilities

• Own commercial performance (revenue, margin, traffic volume) of assigned accounts
• Negotiate rates and agree on commercial terms with customers
• Structure and close bilateral and swap agreements in wholesale voice
• Grow hubbing traffic where applicable
• Drive cross-sell initiatives of Cloud Communications (numbering and antifraud solutions) within existing accounts
• Monitor traffic, pricing, and profitability (voice, cloud communication)
• Act as a single commercial interface and coordinate with internal teams
• Manage contracts, negotiations, and commercial escalations

Qualifications

• 5+ years of experience in telecom voice wholesale and account management
• Strong negotiation skills (both selling and buying in voice domain)
• Analytical mindset (pricing, margin, performance management)
• Ability to present to customers and lead commercial discussions
• Proficiency in PowerPoint (presentations) and Excel (analysis, pricing)
• Business-fluent English plus one additional European language

Personal Skills

• Customer-oriented mindset
• Strong commercial aptitude and business acumen
• Strong communication and interpersonal skills
• Entrepreneurial mindset and proactive attitude
• Team player with the ability to manage a large portfolio of customers
• Good organizational and problem-solving skills

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion | Sustainability | Tieto