Senior Account Manager – Tieto Tech Consulting (m/f/d)

Tieto Tech Consulting, is looking for a highly skilled and motivated Senior Account Manager, a professional who will join a project within a Telecom Team for our respectful client BICS.

Join the team of our customer BICS – a global telecommunication enabler with a physical network stretching through the globe! Grow your expertise through interacting with A-level mobile carriers from all over the world. Get your hands on the vast network with on land, underwater, and space points of presence.Join our decade-long partnership with BICS to ensure confidence in your future and long-term growth! Tieto-BICS team has been growing since 2010… and we are looking forward to grow with you!

• Develop your telecom expertise in diverse portfolio of BICS products, including Voice, Cloud, Signaling, LTE, IoT, etc.
• Enjoy unmatched growth opportunities with BICS vast network and customers around the world.

Tieto - BICS team has been growing since 2010… and we are looking forward to growing with you!

Responsibilities

• Promote and position Proximus Global as a leading international provider of Voice and Cloud Number services worldwide.
• Manage relationships with customers within the assigned voice portfolio and optimize profitability across both selling and buying activities.
• Monitor customer traffic on a daily basis, including win-back actions, promotions, and related commercial activities.
• Identify and facilitate cross-selling opportunities with existing customers.
• Negotiate termination rates with partners and customers to maintain competitive cost structures for outbound voice traffic.
• Coordinate activities aimed at maximizing traffic volumes while ensuring profitability and operational efficiency.
• Monitor traffic volumes daily to detect and prevent fraudulent activities, including AIT, illegal termination, and other traffic irregularities.
• Participate in and coordinate fraud investigations together with customers and suppliers within the assigned portfolio.
• Ensure proper implementation of commercial agreements within Proximus Global’s operational framework and support effective cooperation with internal teams.
• Coordinate financial, technical, legal, and administrative topics related to the customer portfolio, including billing, collections, dispute resolution, contracts, and operational matters.
• Maintain strong long-term relationships with customers and contribute to the continued growth of the voice business.

Qualifications

• 5+ years of experience in Account Management, Sales, or Customer Relations.
• Hands-on experience in international wholesale voice business, including voice routing, termination, pricing, and traffic management.
• Strong understanding of the wholesale telecommunications market.
• Upper-Intermediate English level or higher.
• Good analytical and negotiation skills.
• Experience working with international customers and stakeholders.
• Ability to travel abroad several times per year for conferences and business meetings.

Personal Skills

• Customer-oriented mindset.
• Strong commercial aptitude and business acumen.
• Strong communication and interpersonal skills.
• Entrepreneurial mindset and proactive attitude.
• Team player with the ability to manage a large portfolio of customers.
• Good organizational and problem-solving skills.

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

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